Obtain real time customer feedback from your online visitors while they are on your website through surveys.  This video demonstrates how to create surveys and ask your online visitors about their experience with your business.  You can ask them to rate your service with a 5 star rating system, or provide a multiple choice question seeking feedback from them or asking open-ended questions to get to know about who is visiting your website or Facebook page.

You can manually send them a survey, trigger a survey at the end of a chat or through chatbots.  All the data is collected within the Chat2 system or can be exported into a spreadsheet or integrated with your CRM.