Chat2’s Next-Level Customer Support Revealed
Unveiling Chat2’s Dynamic Customer Support Approach In the ever-evolving landscape of customer service and online
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MAXIMISING ONLINE REVENUE & ENGAGEMENT
Chat2 Concierge combines live chat AI-based software, with a professional customer service team.
With our innovative software and team of online engagement specialists 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.
Sales
Potential customers aren't waiting for answers. Instant service stops customers from deserting and drives online sales.
STRONG LEADS
Our team is trained to gently gather customer details so your sales team can follow up quickly and make that conversion.
enquiries
Your sales funnel is increased. Visitors enjoy the anonymity & enquire when they wouldn't have done on phone or email.
they love it
Live chat customer satisfaction rate was 83% in 2022, higher than email (61%), apps (53%), social media (48%), and phone (44%). (Source Statista). In fact 63% of Millennials say that live chat is preferred method of communication with a business.
we are open
Many consumers start their purchase journey researching online. Our team are there 24/7 on your website no matter what the visitor's time-zone. You can even expand your reach to global customers.
value
A fraction of the cost of a business to staff itself.
We work 365 days at a flat rate.
We also have staff available to manage the peaks and troughs in demand to ensure your customer feels welcome & is never kept waiting.
24/7 service
Many of our clients have over 30% of enquiries occurring outside normal business hours. Our team is available 24/7, 365 days a year to provide instant service.
loyalty & seo
Website visitors that get instant answers on your website stay longer and are more likely to return, we help improve your search rankings & ensure your visitors are engaged.
streamline
The number of enquiries your staff has to respond to is reduced with the support of our professional team, freeing up their time to focus on other areas of your business.
TRY US ON YOUR WEBSITE!
Watch our How to Tutorial
Try your company’s URL today (no downloads required) just a virtual demo on your own site, so that you can see first hand how we work!
We connect you with your customers
In the moment they want to buy
Chat2 Concierge is always online so you don’t have to be. Our service creates a specific knowledge base for your business that is uploaded into our innovative software that is used to respond to your customers at the moment they are online to buy.
SIMPLE SET UP
Chat2 Concierge
Step 1
An online form about the business is filled out so we can create the knowledge base, which is then uploaded prior to commencing the Concierge service.
Step 2
We email the business set up instructions.
Step 3
We remain in contact to make updates to the knowledge base, answer questions, provide insights and ensure we are working together to maximise their online revenue and engagement.
Compatible with
Android
Windows
macOS
iPhone / iPad
Integrates with
Shopify
Google Analytics
Wordpress Plugin
Facebook Messenger
Chat2 Concierge
- Website & Facebook Integration
- Many sites managed by 1 platform
- Multiple operators chatting at once
- Visitor data - know your peak times
- Knowledge Base Created by Chat2
- Conduct surveys for your brand
- Quality ratings of service
- Create leads with a contact form
- Custom Widget - (extra cost)
- See your visitors in real-time
- File transfer - directly to visitors
- Operator transfer
- Chat pro-actively
- Multi chat to more that one visitor
- Eye catchers - get their attention
- Pay now - payment within chat
- Email transcripts - at end of chat
- Away mode
- Department division of operators
- Pointer - point to web page area
- Co-browsing with your visitors
- Google Analytics integration
- Shopify integration
- Mobile chat
- Reporting
- Full desktop notifications
- Custom alerts
- Concierge Team 24/7
- Consistent service for your visitors
- Streamline - we answer the Q's
- Account Manager for your updates
free trial
FEATURES
Concierge team 24/7
A team of REAL people, trained in your business engaging website visitors, driving sales & enquiries.
Website & Facebook integration
We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within one seamless service.
Multiple sites
Managed within one platform. Ideal for businesses with sub-brands.
Custom design*
Of the Chat2 widget to integrate with your website/brand. Optional extra.
File transfer
Directly to visitors such as a map or brochure.
Google Analytics integration*
Data about your website visitors’ chat interactions pushed as an event to Google Analytics. Optional extra.
Reporting & data
Can be viewed instantaneously including in the Chat2 dashboard including visitor contact details if available, location, date and time, survey results and chat content.
Dedicated Account Manager
To provide assistance and deliver your business updates to the Concierge team. such as new products and promotions.
Custom knowledge base
Created so we interact quickly, effectively, and accurately with your website visitors. You will receive you commonly asked questions, words, and phrases for website integration to assist SEO and inform SEM.
Conduct surveys, ask for reviews
Auto-trigger or manual.
FEATURES
- Website and Facebook Messenger integration
- Multiple sites managed within one platform
- Multiple operators chatting at once
- Visitor data - who, browsing behaviour, visitation
- Knowledge base* - fee applies for Concierge
- Conduct surveys - auto trigger or manual
- Quality ratings of service
- Create leads with a contact form
- Custom design to integrate with website/brand
- Look ahead - see visitors typing in realtime
- File transfer - directly to visitors
- Operator transfer
- Chat pro-actively
- Multi chat to more that one visitor
- Eye catchers with attention grabbing graphics
- Pay now - take payment within the chat
- Email transcripts - at the end of the chat
- Away mode
- Department division of operators
- Pointer - point to an area on a web page
- Co-browsing - share a screen with a visitor
- Google Analytics integration
- Shopify integration
- Mobile chat
- Reporting
- Full desktop notofications
- Custom alerts
- Concierge team online increasing sales & enquiries
- Consistent service for website visitors
- Streamline staffing by answering questions for you
- Dedicated Account Manager for updates & monitoring
Get your 1-month FREE Trial Today!
Chat2 Concierge
- Created by Chat2*
- Additional cost
free trial
Chat2 software
- Functionality only
- Additional cost
FROM OUR CLIENTS
Di Willcocks - Marketing Manager, Brothers Leagues Cairns
With a number of different staff running our reception, the customer experience can vary. Chat2 Concierge provides a consistent level of customer service and a 'tone of voice'.
Ben Versang - Owner, Mahi Web
Chat2 Concierge improves our clients' search engine rankings by increasing engagement and dwell time metrics. For our clients that value traffic from Google we recommend Chat2 Concierge as it not only improves SEO and engagement but also enables our clients to attain their sales and profit targets.
Adam McGilchrist - Salary Packaging Australia
People see Chat2 as somewhere to bring issues rather than on social media or Google reviews. I would rather handle the complaint directly via Chat2 than on these channels.
Graeme Smith - General Manager, Bay of Many Coves
The Chat2 Concierge team provides exceptional online customer service saving our front line team so much time on the phone and email. We have also noticed this service is keeping people on our site for longer compared to last year so is likely to push us up the Google search rankings.
Learn MORE
Read More »
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Do you pour your heart and soul into your website, only to see visitors bounce
GET STARTED WITH 1-MONTH FREE TRIAL
Includes
per month
- Concierge service 24/7
- Website & Facebook
- Chat2 software
- Monthly Reports
- Account manager
- Setup, training & support
No lock-in contract
Month 1 FREE Concierge Service
+ Knowledge Base Fee*
*Yours to keep. Use it:
- to train staff
- as FAQ’s on your website
- for keywords for SEO & SEM
- Fee from $299 to create 250+ responses
Monthly
thereafter
- Up to 30 chats $99
- Up to 50 chats $149
- Up to 100 chats $199
- Up to 200 chats $299
- Additional 100 chats for $100
Cancel any time
With our unique, innovative live chat software and our team of online engagement agents 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.
