Based in Queensland, Australia with staff based locally as well as across the globe, we understand the intricate dynamics of increasing venue attendance and attracting memberships across all markets and the importance of elevating customer service experience.
The Hospitality and Gaming industry can gain a competitive edge in attracting more memberships and encouraging guests to attend their venue by partnering with us. Our 24/7 team provides a welcoming, professional online customer experience, answering enquiries, capturing guest details, and facilitating direct bookings.
As 30-40% of enquiries tend to occur outside of business hours, a strong online presence allows guests to explore their options at any time. Our services can free up your staff during business hours, allowing them to attend to other important business needs.
With our custom knowledge base, we can adjust to match the ebbs and flows of demand, ensuring your guests are never kept waiting.
Check out our short video below to learn more about how our Chat2 Concierge Service can benefit your Hospitality and Gaming business.
Below are transcripts of real chats between Chat2 Concierge and visitors on hospitality operators’ websites.
Sometimes chats can be pretty straightforward and easy to answer using our custom knowledge base. Every one of these chats saves your staff precious time so they can focus on other important areas of the business.
Other times chats can be complex when visitors need reassurance, guidance to find information, and the welcoming, friendly assistance that only a team of REAL people can provide.
Where a sale is made or contact details obtained.
Providing SEO ranking benefits for your website.
Average response time to connect to website visitors.
An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
No lock in contract. Cancel anytime. First month FREE.
*Yours to keep. Use it to:
* More than 200 chats per month incur additional charges of $100 per 100 chats thereafter.
You can book a time for your demo right now.