Chat2 Concierge combines unique, innovative software with our team of professional customer engagement specialists is trained to deliver an outstanding service experience to each of your website or Facebook visitors.
Our team of professional customer engagement specialists is trained to deliver an outstanding service experience to each of your website or Facebook visitors.
With five year’s experience servicing clients in the health & beauty industry, we know what the most common asked questions are. We create a knowledge base specific to your businesses, which is used as a foundation to start engaging with your website visitors.
The number of phone, email and online enquiries you and your staff has to respond to is reduced, freeing up precious time to focus on your face-to-face clients.
We are online when your customers are researching their options, answering their questions, and removing barriers to booking.
We work 24/7 so you don’t have to.
Potential customers aren't waiting for answers. Instant service stops visitors from deserting to your competitors and drives online bookings.
The number of phone, email and online enquiries you and your staff has to respond to is reduced, freeing up precious time to focus on your face-to-face clients.
We know that many of your customers are researching online and booking when THEY have the time, such as after work and on weekends. Our team is available 24/7, 365 days a year to provide instant service.
We provide your visitors with consistently excellent service with no further training required, saving you time and money. With a knowledge base, our team responds accurately and professionally without ever losing the friendly manner that can only come from a team of REAL people.
Live chat customer satisfaction rate was 83% in 2019, higher than email (61%), apps (53%), social media (48%), and phone (44%). (Source Statista).
In fact 63% of Millennials say that live chat is their preferred method of communication with a business.
Chat2 Concierge service is available at a fraction of the cost for a business to staff itself. We work 365 days at a flat rate. We also have staff available to manage the peaks and troughs in demand to ensure your customer is never kept waiting.
A team of REAL people, trained in your business engaging website visitors, driving sales & enquiries.
We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within one seamless service.
Can be viewed instantaneously in the Chat2 dashboard including visitor contact details if available, location, date and time, survey results and chat content.
To provide assistance and deliver your business updates to the Concierge team. such as new products, hours of business, and promotions.
Below are transcripts of real chats between Chat2 Concierge and visitors on two wellness retreats’ websites.
Our team of real people are highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
We drive online bookings.
Welcome to xxxx.. Hello, my name is Chazz.
As a guest your needs are very individual however there is a wonderful resource that showcases medical evidence on the benefits of many of the treatments we offer. Please check this link (shares webpage).
By the way, may I know which date you are considering?
Great. And, this will only be for you. Is that right?
Yes, we do offer meditation on all of our retreats with our daily movement classes which you can view more about here. You are also welcome to book a private meditation session through our Xxxxx Spa.
I can have one of our advisors discuss rates and availability further if you like?
Wonderful. May I ask who I am chatting with please?
Thanks Yxxxx, lovely to meet you here. I am more than happy to take some contact details and forward it to one of our Xxxx advisors. They will be able to answer all of your queries.
I appreciate that, Yxxxx. I will forward your details right after our chat and our advisor will be in touch soon. Is there anything else?
My pleasure. Thanks for chatting with Xxxx. You can like us on Facebook.
We are here to help to make your visit fast and easy - Just ask …
Hi, this is Ainie.
Yes, yoga and meditation are included in our retreats.
Yes, we cater to any specific dietary requirements. All of our meals are gluten and dairy-free. We ask that you discuss your requirements, allergies and/or intolerances with our advisor upon booking, prior to your stay.
Each day on retreat follows a similar structure, though activities on each program can vary. Please click this link to view our packages and what is involved in a typical day.
May I ask who I am chatting with please?
Thanks Sxxxx, lovely to meet you here. I am more than happy to take some contact details and have one of the Xxxxx advisors reach out to you. They will be able to answer all of your queries relating to our accommodation types, rates, packages, and overall how Xxxxx can help nurture and nourish you on a journey to optimal wellbeing.
This is noted. Thanks, Sxxxx. We will get in touch with you soon. Is there anything else?
You're welcome. Thanks for chatting with Xxxxx. You can like us on Facebook.
Includes: An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers. No lock in contract.
24 hours a day, 7 days a week, 365 days a year.
Including maintenance, tech support and updates.
With the option to add more as your business grows.
Emailed to you with the option to discuss results with our team.
Created specifically for your business prior to go live and updated as needed.
The team is always on hand for ongoing assistance.
Why wait? Within five days you could be receiving more bookings and saving more time.
You can book a time for your demo right now.