Our team of professional customer engagement specialists are trained to deliver an outstanding service experience to each of your website or Facebook visitors.
With seven year’s experience servicing clients in the health & beauty industry, we know what the most commonly asked questions are. We create a knowledge base specific to your businesses, which is used as a foundation to start engaging with your website visitors.
The number of phone, email and online enquiries you and your staff has to respond to is reduced, freeing up precious time to focus on your face-to-face clients.
We are online when your customers are researching their options, answering their questions, and removing barriers to increase bookings.
We work 24/7 so you don’t have to.
We provide professional online customer service, 24 hours a day, at a flat rate - no overtime or penalty rates.
You will receive more enquiries. Live chat is the preferred method of communication since COVID-19. Visitors enjoy anonymity and ask us questions that they wouldn't have on the phone or email.
Prospective clients will receive personal and friendly service, creating a great first impression of your organisation.
We create a custom knowledge base used to answer questions from your online visitors, freeing up your staff's time.
We believe in continuous improvement and capture feedback on our service from all current and future visitors on your website.
We are an Australian-owned and operated business with over 7 years' experience servicing a range of industries including Health & Beauty.
A team of REAL people, trained in your business engaging website visitors, driving sales & enquiries.
We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within one seamless service.
Managed within one platform. Ideal for businesses with sub-brands.
Of the Chat2 widget to integrate with your website/brand.
*Optional extra.
Directly to visitors such as a form or brochure.
Data about your website visitors’ chat interactions pushed as an event to Google Analytics.
*Optional extra.
Can be viewed instantaneously through your Chat2 dashboard including visitor contact details if available, location, date and time, survey results and chat content.
To provide assistance and deliver your business updates to the Concierge team. such as new products and promotions.
Created so we interact quickly, effectively, and accurately with your website visitors. You will receive your commonly asked questions, words, and phrases for website integration to assist SEO and inform SEM.
Auto-trigger or manual.
Who had a very good customer service experience are likely to purchase more products or services from that company in the future. Only 25% would do the same after a very poor experience.*
Who had a very good customer service experience are likely to recommend the business. Only 16% would do the same after a very poor experience.*
Rate an immediate response as important or very important when they have a customer service question. +
Define an immediate response as being 10 minutes or less.+
* Source Qualtrics XM Institute ROI of Customer Experience
Below are transcripts of real chats between Chat2 Concierge and visitors on two wellness retreats’ websites.
Our team of real people are highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
We drive online bookings.
We deal with complaints in the moment before they can be aired on review sites or social media.
We encourage direct sales & bookings when visitors are on your website so they are less likely to buy elsewhere.
We respond in real-time, 24/7, 365 days a year, servicing customers in every time zone.
Live chat satisfaction rate was 83% in 2019, higher than email , apps, social media messaging and phone calls.
(Source Statista).
A reduction in the number of enquiries your staff answer means they can focus on other areas of the business.
Security and confidentiality are our top priority. Chats are fully encrypted with SSL.
Visitors enjoy the anonymity of live chat and ask us more questions rather than wait to call or email later.
Website visitors that get instant answers, return and stay longer assisting your search rankings.
Around the clock service at an unbeatable cost. No overtime or penalty rates.
Even if your staff change over we provide consistency with no further training required, saving you both time & money.
We respond to your website visitors and Facebook Messenger enquiries 24/7, 365 days on one seamless platform.
For complex questions, we transfer the visitor directly to your reception or obtain their details and immediately email the relevant staff.
Where a sale is made or contact details obtained.
Providing SEO ranking benefits for your website.
Average response time to connect to website visitors.
in Live Chats in the Consumer Products & Services industry compared to pre-COVID.
Source Comm100 Live Chat Benchmark Report Covid-19 Edition
An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
No lock in contract. Cancel anytime. First month FREE.
*Yours to keep. Use it to:
* More than 200 chats per month incur additional charges of $50 per 50 chats thereafter. Package subject to availability and cancellation. Knowledge Base creation attracts a one off set up fee normally $199, ongoing updates are included as a part of the package at no additional cost.
With our unique, innovative live chat software and our team of online engagement agents 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.
You can book a time for your demo right now.
