Our team of professional customer engagement specialists are trained to deliver an outstanding service experience to each of your website or Facebook visitors.
With seven year’s experience servicing clients in the health & beauty industry, we know what the most commonly asked questions are. We create a knowledge base specific to your businesses, which is used as a foundation to start engaging with your website visitors.
The number of phone, email and online enquiries you and your staff has to respond to is reduced, freeing up precious time to focus on your face-to-face clients.
We are online when your customers are researching their options, answering their questions, and removing barriers to increase bookings.
We work 24/7 so you don’t have to.
Who had a very good customer service experience are likely to purchase more products or services from that company in the future. Only 25% would do the same after a very poor experience.*
Who had a very good customer service experience are likely to recommend the business. Only 16% would do the same after a very poor experience.*
Rate an immediate response as important or very important when they have a customer service question. +
Define an immediate response as being 10 minutes or less.+
Below are transcripts of real chats between Chat2 Concierge and visitors on two wellness retreats’ websites.
Our team of real people are highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
We drive online bookings.
Where a sale is made or contact details obtained.
Providing SEO ranking benefits for your website.
Average response time to connect to website visitors.
in Live Chats in the Consumer Products & Services industry compared to pre-COVID.
An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
No lock in contract. Cancel anytime. First month FREE.
*Yours to keep. Use it to:
* More than 200 chats per month incur additional charges of $50 per 50 chats thereafter. Package subject to availability and cancellation. Knowledge Base creation attracts a one off set up fee normally $199, ongoing updates are included as a part of the package at no additional cost.