Our team of professional customer engagement specialists is trained to deliver an outstanding service experience to each of your website or Facebook visitors, answering enquiries and removing obstacles to gently guide them to make a purchase.
With seven year’s experience servicing a range of retail clients, we know what the most commonly asked questions are. We create a knowledge base specific to your businesses, which is used as a foundation to start engaging with your website visitors.
With the knowledge base we can free up your time by responding to those repetitive questions about shipping, returns, and product availability.
Our service is consistent, reliable, can adapt to demand fluctuations, and is priced at a flat rate – no overtime or penalty rates.
Below are transcripts of real chats between Chat2 Concierge and visitors on retail websites.
Our team of real people are highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
We drive sales and enquiries.
Who had a very good customer service experience are likely to purchase more products or services from that company in the future. Only 25% would do the same after a very poor experience.*
Who had a very good customer service experience are likely to recommend the business. Only 16% would do the same after a very poor experience.*
Rate an immediate response as important or very important when they have a customer service question. +
Define an immediate response as being 10 minutes or less.+
in Live Chats in the Consumer Products & Services industry compared to pre-COVID.
Where a sale is made or contact details obtained.
Providing SEO ranking benefits for your website.
Average response time to connect to website visitors.
An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
No lock in contract. Cancel anytime. First month FREE.
*Yours to keep. Use it to:
* More than 200 chats per month incur additional charges of $50 per 50 chats thereafter. Package subject to availability and cancellation. Knowledge Base creation attracts a one off set up fee normally $199, ongoing updates are included as a part of the package at no additional cost.
You can book a time for your demo right now.