How To Archives

Your How To Guide

Below are step by step instructions and videos to demonstrate how to set up Chat2, customise settings and preferences, and make use of all the great Chat2 features.

If you do have questions that you can’t find the answer to, please do not hesitate to contact our technical services team using the Chat2 widget at the bottom right corner of this page.

How to set up recurring payment from credit card

Just three simple steps to set up automatic payments for recurring Chat2 invoice. When your

Google Analytics Integration

Collect valuable data about your website visitors’ browsing behaviour with our Google Analytics (GA) integration

Chat2 Concierge – How To Get Started

Chat2 Concierge is a professional team of real chat operators who extend a warm, friendly

4 Easy Steps to Create a Knowledge Base

Can you recall

Surveys – Real Time Customer Feedback

Obtain real time customer feedback from your online visitors while they are on your website

How to reset your Chat2 password

It’s very simple to reset your Chat2 password. Go to your login page for the

Linking Facebook Messenger

It’s so easy to integrate Facebook Messenger with Chat2, so all your chats and Facebook

Viewing reports in Chat2

This short video shows you how to view reports in Chat2. Find out how your

Customising the Look

Colours, themes, and CSS can be edited with the options available under Themes. In your

Eye Catchers

Sometimes visitors don’t notice they can chat. Eye catchers can solve this by displaying a

Invitations to Chat

Sometimes visitors are either too shy to ask for help or they simply haven’t noticed

Canned Messages – instant responses

Chat2 was designed with website operators in mind. Customers and visitors alike regularly ask the

Chatting

This is the chat window, where operators can chat to visitors and have a set

Answering Chats

When a chat comes in, you will receive both audible and visual alert notifications. Please

Notifications

It’s important to setup notifications so you can answer chats when they come in. This

Getting Started

When Chat2 is installed on a website it will be offline initially. While offline Chat2 will

Installing Chat2

Installing Chat2 is simple, this 2 minute video shows you how. Once you have typed

Introduction

Chat2 is a web application that adds live chat to websites and Facebook. Using Chat2,