How To Archives

Your How To Guide

Below are step by step instructions and videos to demonstrate how to set up Chat2, customise settings and preferences, and make use of all the great Chat2 features.

If you do have questions that you can’t find the answer to, please do not hesitate to contact our technical services team using the Chat2 widget at the bottom right corner of this page.

Google Analytics Integration

Collect valuable data about your website visitors’ browsing behaviour with our Google Analytics (GA) integration based on GA Events. When a visitor engages with Chat2

Surveys – Real Time Customer Feedback

Obtain real time customer feedback from your online visitors while they are on your website through surveys. This video demonstrates how to create surveys and

How to reset your Chat2 password

It’s very simple to reset your Chat2 password. Go to your login page for the Chat2 dashboard. This is your website address with no “www”

Linking Facebook Messenger

It’s so easy to integrate Facebook Messenger with Chat2, so all your chats and Facebook messages are answered on the one platform. Follow the below

Viewing reports in Chat2

This short video shows you how to view reports in Chat2. Find out how your live chat channel is working for you. If you are

Customising the Look

Colours, themes, and CSS can be edited with the options available under Themes. In your Chat2 dashboard go to Installation/Themes/Create New First give the new

Eye Catchers

Sometimes visitors don’t notice they can chat. Eye catchers can solve this by displaying a prominent image above the chat tab. 24 Bit PNG image

Invitations to Chat

Sometimes visitors are either too shy to ask for help or they simply haven’t noticed they can chat. Configurable, timed, proactive chat messages can prompt

Canned Messages – instant responses

Chat2 was designed with website operators in mind. Customers and visitors alike regularly ask the same sort of questions. To save time and provide visitors

Chatting

This is the chat window, where operators can chat to visitors and have a set of tools to inform and assist them.

Answering Chats

When a chat comes in, you will receive both audible and visual alert notifications. Please see the setting up notifications video located at setting up chat notifications

Notifications

It’s important to setup notifications so you can answer chats when they come in. This quick 2 minute video shows you how in the Google

Getting Started

When Chat2 is installed on a website it will be offline initially. While offline Chat2 will take messages and forward them to the email that was

Installing Chat2

Installing Chat2 is simple, this 2 minute video shows you how. Once you have typed in your website address at the chat2.com home page and

Introduction

Chat2 is a web application that adds live chat to websites and Facebook. Using Chat2, website operators can chat, help, guide, interact & transact with

Your How To Guide

Google Analytics Integration

Surveys – Real Time Customer Feedback

How to reset your Chat2 password

Linking Facebook Messenger

Viewing reports in Chat2

Customising the Look

Eye Catchers

Invitations to Chat

Canned Messages – instant responses

Chatting

Answering Chats

Notifications

Getting Started

Installing Chat2

Introduction

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