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MAXIMISING YOUR ONLINE REVENUE

By answering enquiries about property listings, availability and sharing promotions, your online visitor is more likely to stay on your site longer and engage more.

WE wILL HELP YOU

Our team of professional customer engagement specialists are trained to deliver an outstanding service experience to each of your website or Facebook visitors, answering enquiries and removing obstacles to gently guide them to make a commitment or purchase.

With over Six year’s experience servicing a range of real estate clients, we know what the most commonly asked questions are.   

We create a knowledge base specific to your businesses, which is used as a foundation to start engaging with your website visitors.  With the knowledge base we can free up your time by responding to those repetitive questions about pets allowed, bond info, and property availability.

Our service is consistent, reliable, can adapt to demand fluctuations, and is priced at a flat rate – no subscriptions, overtime or penalty rates.

We are online when your customers are researching their options, answering their questions, and removing barriers to buy.

Why Wait?

Start now this amazing offer.

A month's FREE service

* Excludes Knowledge Base

Includes

BENEFITS

Sales

Potential clients aren't waiting for answers. Instant service stops visitors from bouncing to your competitors and drives online sales.

Conversions

A client who receives great assistance, clarification & reassurance in the moment they are on your website, is more likely to trust your brand.

enquiries

Your leads funnel is increased. Visitors enjoy the anonymity & will make enquiries they wouldn't have done on phone or email.

they love it

Live chat customer satisfaction rate was 83% in 2019, higher than email (61%), apps (53%), social media (48%), and phone (44%)-Statista. In fact 63% of Millennials say that live chat is their preferred method of communication with a business.

24/7 service

Clients are searching and buying online on
THEIR own timetable and when THEY have the spare time.

Our team is available 24/7, 365 days a year to provide the instant service your clients expect.

value

A fraction of the cost of a business to staff itself. We work 365 days at a flat rate.

We also have staff available to manage the peaks and troughs in demand for to ensure your customer is never kept waiting.

100 %
increase

in Live Chats in the Consumer Products & Services industry compared to pre-COVID.

Comparing January-March 2020 to April-August 2020.  Source Comm100 2020 Live Chat Benchmark Report Covid-19 Edition

Includes

per month

No lock-in contract

Month 1 FREE

+ $99 Knowledge Base*

*Yours to keep. Use it to:

  • train staff
  • as FAQ’s on your website
  • keywords for SEO & SEM
  • keep us updated on new messaging
Monthly

thereafter

Cancel any time

FEATURES

Concierge team 24/7

A team of REAL people, trained in your business engaging website visitors, driving sales & enquiries.

Website & Facebook integration

We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within one seamless service.

Multiple sites

Managed within one platform. Ideal for businesses with sub-brands.

Custom design*

Of the Chat2 widget to integrate with your website/brand. Optional extra.

File transfer

Directly to visitors such as a map or brochure.

Google Analytics integration*

Data about your website visitors’ chat interactions pushed as an event to Google Analytics. Optional extra.

Reporting & data

Can be viewed instantaneously including in the Chat2 dashboard including visitor contact details if available, location, date and time, survey results and chat content.

Dedicated Account Manager

To provide assistance and deliver your business updates to the Concierge team. such as new products and promotions.

Custom knowledge base

Created so we interact quickly, effectively, and accurately with your website visitors. You will receive you commonly asked questions, words, and phrases for website integration to assist SEO and inform SEM.

Conduct surveys, ask for reviews

Auto-trigger or manual.

In a survey of 10,000 consumers who had a bad customer service experience…

Decreased spend
42%
Stopped spending
17%

Source  Qualtrics XM Institute Q2 2019 U.S. Consumer Benchmark Study

CHATS FROM OUR TEAM

Below are transcripts of real chats between Chat2 Concierge and visitors on real estate websites. 

Our team of real people are highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers. 

We drive sales and enquiries.

Loving the service

The Facts

1 %
of online adults

said they were buying more things online than they normally do as a result of the pandemic.

1 %
of online adults

said they were now shopping more at online-only stores.

1 %
of online adults

said they would not return to shopping in stores once stay-at-home-restrictions are lifted.

Source Deloitte report 2020

Some of Our Team

Karen

Chief Operating Officer

Kellie

Account Manager

Cathy

Service Specialist

customer Experience - the stats

1 %
of customers

Who had a very good customer service experience are likely to purchase more products or services from that company in the future. Only 25% would do the same after a very poor experience.*

1 %
of customers

Who had a very good customer service experience are likely to recommend the business. Only 16% would do the same after a very poor experience.*

1 %
of customers

Rate an immediate response as important or very important when they have a customer service question. +

1 %
of customers

Define an immediate response as being 10 minutes or less.+

* Source Qualtrics XM Institute ROI of Customer Experience, 2020

Get Started with a Trial Offer

Try us out
FREE
for the
first month!

Includes:  An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.  

No lock in contract.

   24 hours a day, 7 days a week, 365 days a year.

    Including maintenance, tech support and updates.

    With the option to add more as your business grows.

    Emailed to you with option to discuss results with our team.

    Created specifically for your business and updated as needed.

    The team is always on hand for ongoing assistance.

Why wait? Within five days you could be getting more leads, sales and more enquiries.

MORE leads sales revenue enquiries clients time

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Congratulations!

You can book a time for your demo right now.