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Chat2 Concierge - a professional online live chat service to knowledgeably engage prospective students no matter what the time zone.

The welcoming, friendly assistance that only a team of REAL people can provide.

We understand that many educational organisations are challenged by budget limitations, the loss of international students, and increased competition.

We can help you

Our team of professional customer engagement specialists are trained to deliver an outstanding service experience to each of your website or Facebook visitors, answering enquiries, guiding them to sources of information on your website, and obtaining contact information of prospective students for you to engage with further.

SERVICE

We provide professional online customer service, 24 hours a day, at a flat rate - no overtime or penalty rates.

SATISFACTION

You will receive more enquiries. Live chat is the preferred method of communication for millennials. They enjoy the anonymity and ask us questions that they wouldn't have not on the phone or email.

Integrity

Prospective students will receive personal and friendly service, creating a great first impression of your organisation.

KNOWLEDGE

We create a custom knowledge base used to answer questions from your online visitors, freeing up your staff's time.

EXCELLENCE

We believe in continuous improvement and capture feedback on our service from all current and future students on your website.

EXPERIENCE

We are an Australian-owned and operated business with five years' experience servicing a range of industries including education.

start now

Month FREE

How do we Know We Can Help You?

Students like live chatting

Prospective students like chatting. They have one of the highest live chat satisfaction rates of all industries.

Live Chat Satisfaction Rate by Industry 2020

Source: Comm100 Live Chat Benchmark Report 2020.

They are live chatting more

More than a 500% increase in the number of live chats from 2018 to 2019in the Education sector.

% Change '18 vs '19 Live Chats by Industry

Source: Comm100 Live Chat Benchmark Report 2020.

Students like to live chat 7 days a week

And so do we. At a flat rate. No overtime or penalty rates.

Chat2 Concierge Education client's chats by days of the week October 2020.

Students like to live chat day and night

Many prospective students are researching their options outside ‘normal’ office hours.

Chat2 Concierge Education client's chats by hours of the day 2020.

Students that Chat2 us are more likely to enrol

Answers to the Question "Are You More Likely to Enrol With Us With Our Instant Online Service?"

Chat2 Concierge Education client's survey results in October 2020.

Students like how we Chat2 them

Evaluation of the Friendliness of Chat2 Concierge Agents

Chat2 Concierge Education client's survey results in October 2020.

Your search rankings will improve

Visitors that get instant answers on your website stay longer and are more likely to return, improving your search rankings.​

Chat2 Concierge Education client's percentage of returning visitors to their website by month since starting with us in 2020.

You will receive more enquiries

Visitors enjoy the anonymity & will make enquiries they wouldn’t have done on phone or email – particularly millennials.

Chat2 Concierge Education client's number of chats since starting with is in 2020.

You will appreciate the value

We work 365 days at a flat rate. A fraction of the cost for a business to staff itself. We also have agents available to manage the peaks and troughs in demand to ensure your customer is never kept waiting.

Chat2 Concierge Education client's equivalent labour saved in October 2020 (based on an average of five minutes for a staff member to answer each enquiry).

FEATURES

Concierge team 24/7

A team of REAL people, trained in your business engaging website visitors, driving sales & enquiries.

Website & Facebook integration

We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within one seamless service.

Multiple sites

Managed within one platform. Ideal for businesses with sub-brands.

Custom design*

Of the Chat2 widget to integrate with your website/brand. Optional extra.

File transfer

Directly to visitors such as a form or brochure.

Google Analytics integration*

Data about your website visitors’ chat interactions pushed as an event to Google Analytics. Optional extra.

Reporting & data

Can be viewed instantaneously including in the Chat2 dashboard including visitor contact details if available, location, date and time, survey results and chat content.

Dedicated Account Manager

To provide assistance and deliver your business updates to the Concierge team. such as new products and promotions.

Custom knowledge base

Created so we interact quickly, effectively, and accurately with your website visitors. You will receive you commonly asked questions, words, and phrases for website integration to assist SEO and inform SEM.

Conduct surveys, ask for reviews

Auto-trigger or manual.

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Month FREE

CHATS FROM OUR TEAM

Below are transcripts of real chats between Chat2 Concierge and visitors on education providers’ websites. 

Sometimes chats can be pretty straightforward and easy to answer using our custom knowledge base. Every one of these chats saves your staff precious time so they can focus on other important areas of the business.

Sometimes chats can be complex when visitors need reassurance, guidance to find information, and the welcoming, friendly assistance that only a team of REAL people can provide.

Answering enquiries and obtaining a qualified lead.

Removing obstacles, and obtaining a qualified lead.

Some of Our Team

Karen

Chief Operating Officer

Louise

Account Manager

Cathy

Service Specialist

GET STARTED WITH A MONTH'S FREE SERVICE

Includes

per month

No lock-in contract

Month 1 FREE

+ $199 Knowledge Base*

*Yours to keep. Use it to:

  • train staff
  • as FAQ’s on your website
  • keywords for SEO & SEM
  • keep us updated on new messaging
Monthly

thereafter

Cancel any time

Why wait? Within five days you could be getting…

MORE enquiries time enrolments

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Education & Training Organisations

Free access to an industry-specific presentation

PLUS Bonus Gift Valued at $99!

Congratulations!

You can book a time for your demo right now.