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Always Online, so you don't have to be!
Working with the solar industry for seven years, we know how to start a conversation with your customers, build trust and generate the leads you need to convert to a sale.
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We understand that you want strong leads through your website, leads that don't cost a fortune. With government incentives for new home buyers, now is the time to maximise every online opportunity.
We can help you!
Our team of professional customer engagement specialists are trained to deliver an outstanding service experience to each of your website or Facebook visitors, answering enquiries, guiding them to sources of information on your website, and obtaining contact information of prospective leads for you to engage with further.
We know how to start a conversation, build trust and obtain strong genuine leads that help you close the deal.
SERVICE
We provide professional online customer service, 24 hours a day, at a flat rate - no overtime or penalty rates.
SATISFACTION
You will receive more enquiries. Live chat is the preferred method of communication since COVID-19. Visitors enjoy anonymity and ask us questions that they wouldn't have on the phone or email.
Integrity
Potential customers will receive personal and friendly service, creating a great first impression of your organisation.
KNOWLEDGE
We create a custom knowledge base used to answer questions from your online visitors, freeing up your staff's time.
EXCELLENCE
We believe in continuous improvement and capture feedback on our service from all current and future visitors on your website.
EXPERIENCE
We are an Australian-owned and operated business with over 7 years' experience servicing a range of industries including Solar.
How do we Know We Can Help You?
Don't pay $30-$50 for a lead that goes nowhere
We do all this and more, for not much more for a whole month! With over seven year’s experience servicing clients in the solar industry, we know what the most commonly asked questions are.
We generate a knowledge base taking information from your website and confirming it with you.
We upload these responses into the software and our highly experienced service specialists use it as a foundation to start engaging with your website visitors.
“Chat2 Concierge has doubled the number of leads direct from our website over 12 months. The leads are genuine, relevant and valid, the Chat2 team are qualifying the leads so no more tyre kickers! The service is a great return on investment. Highly recommend.”
Chris, Sales Manager, Solar client
You will appreciate the value
We work 365 days at a flat rate. A fraction of the cost for a business to staff itself. We also have agents available to manage the peaks and troughs in demand to ensure your customers are never kept waiting.
Chat2 Concierge client's equivalent labour saved in October 2020 (based on an average of five minutes for a staff member to answer each enquiry).
FEATURES
Concierge team 24/7
A team of REAL people, trained in your business engaging website visitors, driving sales & enquiries.
Website & Facebook integration
We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within one seamless service.
Multiple sites
Managed within one platform. Ideal for businesses with sub-brands.
Custom design*
Of the Chat2 widget to integrate with your website/brand.
*Optional extra.
File transfer
Directly to visitors such as a form or brochure.
Google Analytics integration*
Data about your website visitors’ chat interactions pushed as an event to Google Analytics.
*Optional extra.
Reporting & data
Can be viewed instantaneously through your Chat2 dashboard including visitor contact details if available, location, date and time, survey results and chat content.
Dedicated Account Manager
To provide assistance and deliver your business updates to the Concierge team. such as new products and promotions.
Custom knowledge base
Created so we interact quickly, effectively, and accurately with your website visitors. You will receive your commonly asked questions, words, and phrases for website integration to assist SEO and inform SEM.
Conduct surveys, ask for reviews
Auto-trigger or manual.
"We spend so much money on developing our websites and the ongoing cost of digital advertising and SEO. Then when visitors arrive at your site but no one is online to answer their questions. It’s like opening up a shop and forgetting to unlock the doors."
Owner, Solar client
CHATS FROM OUR TEAM
Below are transcripts of real chats between Chat2 Concierge and visitors on two solar businesses websites.
Our team of real people are highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
We drive genuine leads
Removing obstacles, and obtaining a qualified lead.
Answering enquiries and obtaining a qualified lead.
customer Experience - the stats
1 %
of customers
Who had a very good customer service experience are likely to purchase more products or services from that company in the future. Only 25% would do the same after a very poor experience.*
1 %
of customers
Who had a very good customer service experience are likely to recommend the business. Only 16% would do the same after a very poor experience.*
1 %
of customers
Rate an immediate response as important or very important when they have a customer service question. +
1 %
of customers
Define an immediate response as being 10 minutes or less.+
* Source Qualtrics XM Institute ROI of Customer Experience, 2020
benefits
stronger leads
Our team is trained to gently gather customer details so your sales team can follow up quickly to convert.
MORE Sales
A fraction of the cost of solar quote websites - the cost of our monthly service can be less than one lead from these sites.
Available 24/7
We respond in real-time, 24/7, 365 days a year, servicing customers in every time zone.
Customer Satisfaction
Live chat satisfaction rate was 83% in 2019, higher than email , apps, social media messaging and phone calls.
(Source Statista).
Streamline staffing
A reduction in the number of enquiries your staff answer means they can focus on other areas of the business.
Security
Security and confidentiality are our top priority. Chats are fully encrypted with SSL.
More Enquiries
Visitors enjoy the anonymity of live chat and ask us more questions rather than wait to call or email later.
loyalty & SEO
Website visitors that get instant answers, return and stay longer assisting your search rankings.
value
Around the clock service at an unbeatable cost. No overtime or penalty rates.
Consistent service
Even if your staff change over we provide consistency with no further training required, saving you both time & money.
Website & Facebook
We respond to your website visitors and Facebook Messenger enquiries 24/7, 365 days on one seamless platform.
team work
For complex questions, we transfer the visitor directly to your reception or obtain their details and immediately email the relevant staff.
Why Wait?
Start now this amazing trial offer.
Includes
- 24/7 Online service by a team of professional engagement specialists who know your industry
- Creation and maintenance of a specific Knowledge Base (responses our team use to encourage direct sales through your website).
- Chat2 software and updates.
- Full service and support.
- Google Analytics
Some of Our Team
Karen
Chief Operating Officer
Kellie
Account Manager
Cathy
Service Specialist
OUR CHAT2 sTATS
1 %
conversion rate
Where a sale is made or contact details obtained.
1 %
extra time on website
Providing SEO ranking benefits for your website.
1
seconds
Average response time to connect to website visitors.
100 %
increase
in Live Chats in the Consumer Products & Services industry compared to pre-COVID.
Comparing January-March 2020 to April-August 2020. Source Comm100 2020 Live Chat Benchmark Report Covid-19 Edition
GET STARTED WITH A MONTH'S FREE SERVICE
An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
No lock in contract. Cancel anytime. First month FREE.
Includes
per month
- Concierge service 24/7
- Website & Facebook
- Chat2 software
- Monthy Reports
- Account manager
- Setup, training & support
No lock-in contract
Month 1 FREE
+ $199 Knowledge Base*
*Yours to keep. Use it to:
- train staff
- as FAQ’s on your website
- keywords for SEO & SEM
- keep us updated on new messaging
Monthly
thereafter
- Up to 30 chats $69
- Up to 50 chats $99
- Up to 100 chats $149
- Up to 200 chats $199
- Additional 50 chats $50 or 100 chats for $100
Cancel any time
* More than 200 chats per month incur additional charges of $50 per 50 chats thereafter. Package subject to availability and cancellation. Knowledge Base creation attracts a one off set up fee normally $199, ongoing updates are included as a part of the package at no additional cost.
With our unique, innovative live chat software and our team of online engagement agents 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.
