Our team of professional customer engagement specialists are trained to deliver an outstanding service experience to each of your website or Facebook visitors, answering enquiries, guiding them to sources of information on your website, and obtaining contact information of prospective leads for you to engage with further.
We know how to start a conversation, build trust and obtain strong genuine leads that help you close the deal.
We do all this and more, for not much more for a whole month! With over seven year’s experience servicing clients in the solar industry, we know what the most commonly asked questions are.
We generate a knowledge base taking information from your website and confirming it with you.
We upload these responses into the software and our highly experienced service specialists use it as a foundation to start engaging with your website visitors.
We work 365 days at a flat rate. A fraction of the cost for a business to staff itself. We also have agents available to manage the peaks and troughs in demand to ensure your customers are never kept waiting.
Below are transcripts of real chats between Chat2 Concierge and visitors on two solar businesses websites.
Our team of real people are highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
We drive genuine leads
Who had a very good customer service experience are likely to purchase more products or services from that company in the future. Only 25% would do the same after a very poor experience.*
Who had a very good customer service experience are likely to recommend the business. Only 16% would do the same after a very poor experience.*
Rate an immediate response as important or very important when they have a customer service question. +
Define an immediate response as being 10 minutes or less.+
Where a sale is made or contact details obtained.
Providing SEO ranking benefits for your website.
Average response time to connect to website visitors.
in Live Chats in the Consumer Products & Services industry compared to pre-COVID.
An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
No lock in contract. Cancel anytime. First month FREE.
*Yours to keep. Use it to:
* More than 200 chats per month incur additional charges of $50 per 50 chats thereafter. Package subject to availability and cancellation. Knowledge Base creation attracts a one off set up fee normally $199, ongoing updates are included as a part of the package at no additional cost.
You can book a time for your demo right now.