Would you like strong genuine leads through your website? Leads that don’t cost a fortune?
Working with the solar industry for five years, we know how to start a conversation with your customers, build trust and generate the leads you need to covert to a sale.
Would you like to ensure every customer on your website is turned into a lead instead of bouncing away to a competitor’s site?
Do you want to stop spending hundreds of dollars a month on solar quoting sites just to be one of many quoting on jobs from unqualified leads with little return on your investment?
What about saving time by significantly reducing the amount of of repetitive questions your business deals with so you can use it to convert leads instead?
Do you want to be able to connect with the customer when they’re online actively seeking someone to help with service, maintenance or adding to their systems?
Chat2 Concierge is a service that provides innovative engagement software that utilises artificial intelligence and a team of real people 24/7 to engage with website visitors.
We know how to start a conversation, build trust and obtain strong genuine leads that help you close the deal.
With four year’s experience servicing clients in the solar industry, we know what are the most common asked questions. We generate a knowledge base taking information from your website and confirming it with you. We upload these responses into the software and our highly experienced service specialists use it as a foundation to start engaging with your website visitors.
So don’t pay $30-$50 for a lead that goes nowhere – we do all this for only $30 a month for up to 30 conversations.
Potential customers aren't waiting for answers. Instant service stops customers from deserting and drives online sales.
A fraction of the cost of solar quote websites - in fact the cost of our monthly Chat2 Concierge service can be less than one lead from these sites.
The number of enquiries your staff has to respond to is reduced, freeing up their time to convert leads into sales.
It is common amongst our solar clients to have 30% of customer enquiries occurring outside normal business hours when customers who work have the time to start looking at options. Our team is available 24/7, 365 days a year to provide instant service.
Our team is trained to gently gather customer details so your sales team can follow up quickly and make that conversion.
We not only respond to your website visitors we also manage Facebook Messenger enquiries, which are often overlooked by a business.
Website visitors that get instant answers on your website stay longer and are more likely to return, improving your search rankings.
Our response time is typically 15 seconds or less - not 24 hours for staff to answer a contact form. The use of a knowledge base ensures that common questions are answered the same every time but with a professional, friendly Chat2 manner. See some examples below.
Below are transcripts of real chats between Chat2 Concierge and visitors on two solar businesses websites.
Our team of real people are highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
We drive genuine leads
Welcome to XXXX Solar.. Hi! Julie here, happy to help!
Sure may I ask your location please?
Thank you! Also, just to confirm, this is for a residential installation, am I correct?
Great! Do you have a system in mind?
OK sure 🙂 I can arrange for one of our energy consultants to come out to do a free no-obligation site visit. They can advise on the best system to suit your energy demand, roof size and switchboard capability. Can I arrange that for you?
Alternatively, we can send you a price site unseen. We would just need a copy of your electricity bill sent through to xxxxx@xxxxx.com.au
Certainly, I can arrange for one of our energy consultants to contact you. What is your name and best contact number please?
Thank you 🙂 Oh, may I also please have your email address?
That’s alright. Our team will be in touch soon. Can I help you with anything else in the meantime, Gxxxxx?
It has been a pleasure chatting with you. Thank you for contacting XXXX Solar!
Welcome to XXXX Solar.. Hi I am Annie - how may I assist?
Thanks for your enquiry. May I know where you are located?
Great! Thank you! Is this is for a business or residence?
Thank you! The cost will depend on your location, roof type, and switchboard. Cxxx can advise you on the best size system based on your power bills and roof size.
I can arrange for our energy consultant Cxxx or Sxxx to visit for a free no obligation site visit. They can advise on the best system to suit your energy demand, roof size, and switchboard capability. Can I organise that for you?
Yes we are. XXXX Solar is a Clean Energy Council Approved Solar Retailer and has been opertating in xxxxx for 10 years . We are a locally owned family business and use our own accredited solar installers.
Of course, that is perfectly understandable. Just so we can get the best quote for you – it is best if we can visit your property to assess.
If you refer us we offer gift cards for values up to $300 – so we love referrals!
Awesome! May I please ask your name and best number to contact you?
Thanks very much and nice to meet you online, Lxxx! Also, may I have your email address if possible so Cxxx can email you the quotes after his visit?
Thanks, Lxxx! Cxxx will be the best person to know of current promotions. Rest assured, he will get in touch with you soon for further information. In the meantime, will there be anything else that I may assist you with today?
Sure! Thank you for contacting Solar Business. It has been a pleasure chatting with you. Have a lovely day, Lxxx!
Cxxx has been notified and he will phone today.
You are most welcome! Again, it has been a pleasure chatting with you.
Where a sale is made or contact details obtained.
Providing SEO ranking benefits for your website.
Average response time to connect to website visitors.
with Live Chat by customers in 2019, higher than email (61%), apps (53%), social media (48%), & phone (44%).
per chat hour and a 40% increase in conversion rate.
say that having questions answered by a live person during an online purchase is one of the most important features a website can offer.
*Yours to keep. Use it to:
You can book a time for your demo right now.
