Would you like strong genuine leads through your website?
Leads that don’t cost a fortune?
Working with the solar industry for six years, we know how to start a conversation with your customers, build trust and generate the leads you need to convert to a sale.
Chat2 Concierge combines live chat AI-based software, with a professional customer service team.
Our team of real people are there 24/7 to engage with your website visitors.
We know how to start a conversation, build trust and obtain strong genuine leads that help you close the deal.
With six year’s experience servicing clients in the solar industry, we know what are the most common asked questions.
We generate a knowledge base taking information from your website and confirming it with you.
We upload these responses into the software and our highly experienced service specialists use it as a foundation to start engaging with your website visitors.
So don’t pay $30-$50 for a lead that goes nowhere – we do all this and more, for not much more for a whole month!
Potential customers aren't waiting for answers. Instant service stops customers from deserting and drives online sales.
Our team is trained to gently gather customer details so your sales team can follow up quickly and make that conversion.
A fraction of the cost of solar quote websites - in fact the cost of our monthly service can be less than one lead from these sites.
The number of enquiries your staff has to respond to is reduced, freeing up their time to convert leads into sales.
We not only respond to your website visitors we also manage Facebook Messenger enquiries, which are often overlooked by a business.
The use of a knowledge base ensures that common questions are answered the same every time but with a professional, friendly Chat2 manner.
Our solar clients have 30% of enquiries occurring outside normal business hours when customers who work have the time to start looking at options.
We have an average response time of 15 seconds or less - not 24 hours for staff to answer a contact form.
A team of REAL people, trained in your business engaging website visitors, driving sales & enquiries.
We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within one seamless service.
Managed within one platform. Ideal for businesses with sub-brands.
Of the Chat2 widget to integrate with your website/brand. Optional extra.
Directly to visitors such as a map or brochure.
Data about your website visitors’ chat interactions pushed as an event to Google Analytics. Optional extra.
Can be viewed instantaneously including in the Chat2 dashboard including visitor contact details if available, location, date and time, survey results and chat content.
To provide assistance and deliver your business updates to the Concierge team. such as new products and promotions.
Created so we interact quickly, effectively, and accurately with your website visitors. You will receive you commonly asked questions, words, and phrases for website integration to assist SEO and inform SEM.
Auto-trigger or manual.
Below are transcripts of real chats between Chat2 Concierge and visitors on two solar businesses websites.
Our team of real people are highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
We drive genuine leads
Welcome to XXXX Solar.. Hi! Julie here, happy to help!
Sure may I ask your location please?
Thank you! Also, just to confirm, this is for a residential installation, am I correct?
Great! Do you have a system in mind?
OK sure 🙂 I can arrange for one of our energy consultants to come out to do a free no-obligation site visit. They can advise on the best system to suit your energy demand, roof size and switchboard capability. Can I arrange that for you?
Alternatively, we can send you a price site unseen. We would just need a copy of your electricity bill sent through to xxxxx@xxxxx.com.au
Certainly, I can arrange for one of our energy consultants to contact you. What is your name and best contact number please?
Thank you 🙂 Oh, may I also please have your email address?
That’s alright. Our team will be in touch soon. Can I help you with anything else in the meantime, Gxxxxx?
It has been a pleasure chatting with you. Thank you for contacting XXXX Solar!
Welcome to XXXX Solar.. Hi I am Annie - how may I assist?
Thanks for your enquiry. May I know where you are located?
Great! Thank you! Is this is for a business or residence?
Thank you! The cost will depend on your location, roof type, and switchboard. Cxxx can advise you on the best size system based on your power bills and roof size.
I can arrange for our energy consultant Cxxx or Sxxx to visit for a free no obligation site visit. They can advise on the best system to suit your energy demand, roof size, and switchboard capability. Can I organise that for you?
Yes we are. XXXX Solar is a Clean Energy Council Approved Solar Retailer and has been opertating in xxxxx for 10 years . We are a locally owned family business and use our own accredited solar installers.
Of course, that is perfectly understandable. Just so we can get the best quote for you – it is best if we can visit your property to assess.
If you refer us we offer gift cards for values up to $300 – so we love referrals!
Awesome! May I please ask your name and best number to contact you?
Thanks very much and nice to meet you online, Lxxx! Also, may I have your email address if possible so Cxxx can email you the quotes after his visit?
Thanks, Lxxx! Cxxx will be the best person to know of current promotions. Rest assured, he will get in touch with you soon for further information. In the meantime, will there be anything else that I may assist you with today?
Sure! Thank you for contacting Solar Business. It has been a pleasure chatting with you. Have a lovely day, Lxxx!
Cxxx has been notified and he will phone today.
You are most welcome! Again, it has been a pleasure chatting with you.
Where a sale is made or contact details obtained.
Providing SEO ranking benefits for your website.
Average response time to connect to website visitors.
*Yours to keep. Use it to:
You can book a time for your demo right now.
