Our team of professional customer engagement specialists are trained to deliver an outstanding service experience to each of your website or Facebook visitors, answering non-medical questions, helping them to make online appointments or fill in registration forms.
For more complex queries we transfer the patient directly to the clinic reception or obtain patient details and email the chat immediately to relevant clinic staff.
Your practice will spend less time on the phones and replying to emails.
Health has one of the highest live chat satisfaction rates of all industries. Even if the clinic is closed we are still assisting patients to book online.
Achieving the highest live chat satisfaction rates of all sectors.
Source: Comm100 Live Chat Benchmark Report.
Almost a 200% increase in the number of live chats within a year in the Health sector.
Source: Comm100 Live Chat Benchmark Rept.
Even if the clinic is closed we are still assisting patients to book online, new patients to fill out registrations, and ALWAYS advise patients to call an ambulance in case of an emergency.
Many patients are booking appointments or looking for information outside ‘normal’ clinic hours. Rest assured, we ALWAYS advise patients to call an ambulance in case of an emergency.
Chat2 Concierge Medical Centre client's survey results..
Chat2 Concierge Medical Centre client's survey results.
Patients that get instant answers online no matter what the time or day, return, improving your search rankings.
Visitors enjoy the anonymity & will make enquiries they wouldn’t have done on phone or email. Over time they use live chat more as they feel more comfortable and trust our service.
We provide your patients with the best of both worlds. They can make an appointment online but our team or real service specialists are there any time of the day or night to answer questions and assist them.
In fact, people are changing their minds about how they want to book appointments. There has been an increase in people who prefer to book online with live chat assistance and a decrease in people who prefer to do it themselves online, by phone or in person.
Who had a very good customer service experience are likely to purchase more products or services from that company in the future. Only 25% would do the same after a very poor experience.*
Who had a very good customer service experience are likely to recommend the business. Only 16% would do the same after a very poor experience.*
Rate an immediate response as important or very important when they have a customer service question. +
Define an immediate response as being 10 minutes or less.+
Below are transcripts of real chats between Chat2 Concierge and visitors on medical service providers’ websites.
Sometimes chats can be pretty straightforward and easy to answer using our custom knowledge base. Every one of these chats saves your staff precious time so they can focus on other important areas of the practice.
Other times chats can be complex when visitors need reassurance, guidance to find information, and the welcoming, friendly assistance that only a team of REAL people can provide.
Where a sale is made or contact details obtained.
Providing SEO ranking benefits for your website.
Average response time to connect to website visitors.
An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
No lock in contract. Cancel anytime. First month FREE.
*Yours to keep. Use it to:
* More than 200 chats per month incur additional charges of $50 per 50 chats thereafter. Package subject to availability and cancellation. Knowledge Base creation attracts a one off set up fee normally $199, ongoing updates are included as a part of the package at no additional cost.