Tourism and hospitality businesses typically see significant benefits almost immediately as the first step for all travellers is to explore their options online, and quite often this is outside business hours.
During business hours, our services free up your staff to attend other business needs.
With our custom knowledge base we can adjust to match your peaks and troughs of demand to ensure your customer is never kept waiting.
As well as attracting domestic bookings now, we will empower your business to be one of the first to attract those early direct bookings and enquiries from international visitors once borders open again.
Our team are there 24/7 providing a welcoming, professional representation of your business while you sleep.
We are answering enquiries, capturing customer details, and encouraging DIRECT BOOKINGS.
Based in Queensland, Australia with staff based locally as well as across the globe, we understand the complex local, domestic and international markets and the importance of direct bookings.
Passions of Paradise has been using Chat2 Concierge since 2017 and in December 2019 had over 100% growth in online enquiries compared to 2017 and 2018.
Even when the industry began suffering in January 2020, they recorded 30% growth compared to both of the prior years. In fact, 2022 has seen the most online enquiries ever – surpassing pre-Covid levels.
Passions of Paradise believe outstanding customer service is essential to their success and their team have worked closely with us to ensure that online responses are always up to date and accurate.
They have found that with the use of Chat2 Concierge , their staff have been freed up from the significant amount of time they used to spend on the phone, answering social media enquiries, and responding to emails, leaving them to focus on delivering the Passions of Paradise experience.
We work 365 days at a flat rate. A fraction of the cost for a business to staff itself. We also have agents available to manage the peaks and troughs in demand to ensure your customer is never kept waiting.
Who had a very good customer service experience are likely to purchase more products or services from that company in the future. Only 25% would do the same after a very poor experience.*
Who had a very good customer service experience are likely to recommend the business. Only 16% would do the same after a very poor experience.*
Rate an immediate response as important or very important when they have a customer service question. +
Define an immediate response as being 10 minutes or less.+
Below are transcripts of real chats between Chat2 Concierge and visitors on tourism operators’ websites.
Sometimes chats can be pretty straightforward and easy to answer using our custom knowledge base. Every one of these chats saves your staff precious time so they can focus on other important areas of the business.
Other times chats can be complex when visitors need reassurance, guidance to find information, and the welcoming, friendly assistance that only a team of REAL people can provide.
Where a sale is made or contact details obtained.
Providing SEO ranking benefits for your website.
Average response time to connect to website visitors.
An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
No lock in contract. Cancel anytime. First month FREE.
*Yours to keep. Use it to:
*Tiers based on a 3 month rolling average of chat activity.
* More than 200 chats per month incur additional charges of $50 per 50 chats thereafter. Package subject to availability and cancellation. Knowledge Base creation attracts a one off set up fee of $199 for up to 250 responses, ongoing updates are included as a part of the package at no additional cost.