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MAXIMISING ONLINE REVENUE & ENGAGEMENT

Chat2 Concierge combines live chat AI-based software, with a professional customer service team.

With our innovative software and team of online engagement specialists 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.

We will deliver M.O.R.E. business for your business...

Sales

Potential customers aren't waiting for answers. Instant service stops customers from deserting and drives online sales.​

STRONG LEADS​

Our team is trained to gently gather customer details so your sales team can follow up quickly and make that conversion.

enquiries

Your sales funnel is increased. Visitors enjoy the anonymity & enquire when they wouldn't have done on phone or email.

they love it

Live chat customer satisfaction rate was 83% in 2019, higher than email (61%), apps (53%), social media (48%), and phone (44%). (Source Statista). In fact 63% of Millennials say that live chat is preferred method of communication with a business.

we are open

Many consumers start their purchase journey researching online (particularly with COVID restrictions). Our team are there 24/7 on your website no matter what the visitor's time-zone. You can even expand your reach to global customers.

value

A fraction of the cost of a business to staff itself.
We work 365 days at a flat rate.
We also have staff available to manage the peaks and troughs in demand to ensure your customer feels welcome & is never kept waiting.

24/7 service

Many of our clients have over 30% of enquiries occurring outside normal business hours. Our team is available 24/7, 365 days a year to provide instant service.

loyalty & seo

Website visitors that get instant answers on your website stay longer and are more likely to return, we help improve your search rankings & ensure your visitors are engaged.

streamline

The number of enquiries your staff has to respond to is reduced with the support of our professional team, freeing up their time to focus on other areas of your business.

TRY US ON YOUR WEBSITE!

Watch our How to Tutorial

Try your company’s URL today (no downloads required) just a virtual demo on your own site, so that you can see first hand how we work!

We connect you with your customers

In the moment they want to buy

Chat2 Concierge is always online so you don’t have to be. Our service creates a specific knowledge base for your business that is uploaded into our innovative software that is used to respond to your customers at the moment they are online to buy.

SIMPLE SET UP

Chat2 Concierge

Step 1

An online form about the business is filled out so we can create the knowledge base, which is then uploaded prior to commencing the Concierge service.

Step 2

We email the business set up instructions.

Step 3

We remain in contact to make updates to the knowledge base, answer questions, provide insights and ensure we are working together to maximise their online revenue and engagement.

Compatible with

Android

Windows

macOS

iPhone / iPad

Integrates with

Shopify

Google Analytics

Wordpress Plugin

Facebook Messenger

Start Now

One Month FREE

Chat2 Concierge

  • Website & Facebook Integration
  • Many sites managed by 1 platform
  • Multiple operators chatting at once
  • Visitor data - know your peak times
  • Knowledge Base Created by Chat2
  • Conduct surveys for your brand
  • Quality ratings of service
  • Create leads with a contact form
  • Custom Widget - (extra cost)
  • See your visitors in real-time
  • File transfer - directly to visitors
  • Operator transfer
  • Chat pro-actively
  • Multi chat to more that one visitor
  • Eye catchers - get their attention
  • Pay now - payment within chat
  • Email transcripts - at end of chat
  • Away mode
  • Department division of operators
  • Pointer - point to web page area
  • Co-browsing with your visitors
  • Google Analytics integration
  • Shopify integration
  • Mobile chat
  • Reporting
  • Full desktop notifications
  • Custom alerts
  • Concierge Team 24/7
  • Consistent service for your visitors
  • Streamline - we answer the Q's
  • Account Manager for your updates
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free trial

FEATURES

Concierge team 24/7

A team of REAL people, trained in your business engaging website visitors, driving sales & enquiries.

Website & Facebook integration

We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within one seamless service.

Multiple sites

Managed within one platform. Ideal for businesses with sub-brands.

Custom design*

Of the Chat2 widget to integrate with your website/brand. Optional extra.

File transfer

Directly to visitors such as a map or brochure.

Google Analytics integration*

Data about your website visitors’ chat interactions pushed as an event to Google Analytics. Optional extra.

Reporting & data

Can be viewed instantaneously including in the Chat2 dashboard including visitor contact details if available, location, date and time, survey results and chat content.

Dedicated Account Manager

To provide assistance and deliver your business updates to the Concierge team. such as new products and promotions.

Custom knowledge base

Created so we interact quickly, effectively, and accurately with your website visitors. You will receive you commonly asked questions, words, and phrases for website integration to assist SEO and inform SEM.

Conduct surveys, ask for reviews

Auto-trigger or manual.

FEATURES

  • Website and Facebook Messenger integration
  • Multiple sites managed within one platform
  • Multiple operators chatting at once
  • Visitor data - who, browsing behaviour, visitation
  • Knowledge base
  • Conduct surveys - auto trigger or manual
  • Quality ratings of service
  • Create leads with a contact form
  • Custom design to integrate with website/brand
  • Look ahead - see visitors typing in realtime
  • File transfer - directly to visitors
  • Operator transfer
  • Chat pro-actively
  • Multi chat to more that one visitor
  • Eye catchers with attention grabbing graphics
  • Pay now - take payment within the chat
  • Email transcripts - at the end of the chat
  • Away mode
  • Department division of operators
  • Pointer - point to an area on a web page
  • Co-browsing - share a screen with a visitor
  • Google Analytics integration
  • Shopify integration
  • Mobile chat
  • Reporting
  • Full desktop notofications
  • Custom alerts
  • Concierge team online increasing sales & enquiries
  • Consistent service for website visitors
  • Streamline staffing by answering questions for you
  • Dedicated Account Manager for updates & monitoring


  • Get your 1-month FREE Trial Today!

Chat2 Concierge

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Chat2 software

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FROM OUR CLIENTS

Di Willcocks - Marketing Manager, Brothers Leagues Cairns

With a number of different staff running our reception, the customer experience can vary. Chat2 Concierge provides a consistent level of customer service and a 'tone of voice'.

Ben Versang - Owner, Mahi Web

Chat2 Concierge improves our clients' search engine rankings by increasing engagement and dwell time metrics. For our clients that value traffic from Google we recommend Chat2 Concierge as it not only improves SEO and engagement but also enables our clients to attain their sales and profit targets.

Adam McGilchrist - Salary Packaging Australia

People see Chat2 as somewhere to bring issues rather than on social media or Google reviews. I would rather handle the complaint directly via Chat2 than on these channels.

Graeme Smith - General Manager, Bay of Many Coves

The Chat2 Concierge team provides exceptional online customer service saving our front line team so much time on the phone and email. We have also noticed this service is keeping people on our site for longer compared to last year so is likely to push us up the Google search rankings.

Learn MORE

GET STARTED WITH 1-MONTH FREE TRIAL

Includes

per month

No lock-in contract

Month 1 FREE

+ $199 Knowledge Base*

*Yours to keep. Use it to:

  • train staff
  • as FAQ’s on your website
  • keywords for SEO & SEM
  • keep us updated on new messaging
Monthly

thereafter

Cancel any time

Need a quote for Your Business?

12-months packages available to suit all company sizes

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FREE Custom Widget

💥BLACK FRIDAY FLASH SALE!💥 

Quote the Code: BLACK FRIDAY to get your FREE Customised widget worth $149 when you sign up for either of the two packages on offer. 

💬 ADAPT  PACKAGE -Get 50% off for 6-months + FREE Set-up* 

💬 INTRO TRIAL -Get started with 1-month FREE* 

Congratulations!

You can book a time for your demo right now.