Maximise Online
Revenue & Engagement
Chat2 is offering a recovery package specifically tailored to Queensland tourism and hospitality businesses with the support of the Queensland Government.
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Supported by the Queensland Government
M.O.R.E. Direct Bookings for Tourism
INFOrmation SESSIONs
Join Karen Lloyd-Collins, Chat2 Chief Operating Officer to learn more about attracting more direct bookings and enquiries through your website and how we can provide customer service assistance at a fraction of the cost.
The 30-minute session uses real, current data from our tourism clients and includes the following topics:
- Driving direct bookings
- Additional customer service assistance
- Streamlining staffing
- SEO rankings
- Tourism offer including two months FREE
Make a booking here for a time that suits.
"Our clients have welcomed the opportunity to trial Concierge...
While it is still early days for our clients, the monthly reports we have seen so far have been very encouraging and are certainly delivering the promised benefits."
Mike Webley
Pinnacle Tourism Marketing
benefits
Sales & Direct Bookings
We encourage direct bookings when visitors are on your website so are less likely to use OTAs.
Available 24/7
We respond in real-time, 24/7, 365 days a year.
Streamline staffing
The quantity of enquiries your staff have to respond is reduced.
loyalty & SEO
Website visitors that get instant answers return and stay longer assisting your search rankings.
value
Around the clock service at an unbeatable cost.
Website & Facebook
We respond to your website visitors and Facebook Messenger enquiries.
PACKAGE
An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers. No lock in contract. Cancel anytime. First two months FREE.
Inclusions
Per month
- Concierge service 24/7
- 200* Chats
- Chat2 software
- Monthly reporting
- Knowledge base
- Set up, support & training
Plan
cancel anytime
- Month 1 - FREE
- Month 2 - FREE
- Month 3 - $49 (75% off)
- Month 4 - $99 (50% off)
- Month 5 - $149 (25% off)
- Month 6 - $199
Benefits
Per minute
- Direct bookings
- Service in every time zone
- Streamline staffing
- Customer retention
- SEO improvement
- Website & Facebook
* More than 200 chats per month incur additional charges of $50 per 50 chats thereafter. Package subject to availability and cancellation.
TOURISM CLIENTS' STATS
1 %
conversion rate
Where a booking is made or contact details obtained.
1 %
extra time on website
Providing SEO ranking benefits for your website.
1
seconds
Average response time to connect to website visitors.
INDUSTRY STATS
1 %
visitors expect
Chat interaction when visiting a website from a mobile.
1 %
customers want
Businesses to be available 24/7.
1 %
millennials say
Chat is their preferred communication channel.
what Our clients say
Chat2 Concierge is converting 80-90% of our online conversations and with the team providing 24 hour service we are attracting more direct bookings.
Alan Wallish
MANAGING DIRECTOR & FOUNDER, PASSIONS OF PARADISE
Chat2 Concierge is sharing our promotions and encouraging direct bookings, which is a significant benefit reducing the amount we have to pay in large commissions.
Jo Neil
DIRECTOR OF SALES & MARKETING, CAIRNS COLONIAL CLUB
Due to the benefits we were seeing including strong lead generation and increased competitiveness against the OTA’s, we agreed to continue the service.
Brent Christofferson
GENERAL MANAGER, BRISBANE VIRGINIA INTERNATIONAL HOTEL
They are answering many and varied questions ... providing exceptional online customer service to our clientele and saving our front line team so much time on the phone and email.
Graeme smith
GENERAL MANAGER, BAY OF MANY COVES
what Our clients' clients say
"My experience...was excellent from the get-go.
I was confused about which company to travel with ... I had a live chat with
Paige who was very prompt and helpful, even though it was after hours.
That gave me confidence that I would be able to dive the next day."
CHATS FROM OUR TEAM
Below is a a transcript of a real chat between Chat2 Concierge and a visitor on a cruise operator’s website.
Our team of real people are highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
We drive Direct Bookings.
Welcome to xxxx.. Hi! Arah here, happy to help you!
I wanted to ask what reefs exactly does the tour usually go to?Every day is different with xxxx! We are super lucky to have over 27 gorgeous Outer Barrier Reef locations to choose from everyday – our skipper will decide in the morning on the best two reef sites to visit based upon the weather conditions. So you will be sure to see the very best locations Cairns has to offer for that day! We invite you to book online, simply click the "Book Online" button in the upper right corner of our page.
- So I would like to book the one with a dive. If I try the intro bit and I don’t like it, would I get a refund for it?
If you’ve booked in for snorkeling and are curious about diving, we offer a 10 minute free trial dive from the back of the boat. Please understand that this free trial is not available to certified divers or passengers already booked in for a dive.
- And if i want to do the dive i can choose to while on the boat? Is it still the same price? 45 each?
For your first dive the pre-booked dive rate is cheaper if you book in advance – only $45 if booked today online or $70 if you choose to book on the day on board!
- Okay then is it possible for me to cancel the diving bits if for some reason I don’t like it later?
If you’ve booked and paid for the dive package with us directly we are happy to refund the dive component, but if you’ve booked with an agent you will need to check with them about their terms, conditions and refund policy.
- Understand thanks so much, I just booked with the dives with u guys directly on website.
OR START YOUR FREE TRIAL NOW
Two months FREE, no lock in contract
Includes an online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
More than 200 chats per month incur additional charges of $50 per 50 chats thereafter. Package subject to availability & cancellation.
