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Google Analytics Integration

Collect valuable data about your website visitors’ browsing behaviour with our Google Analytics (GA) integration based on GA Events.

When a visitor engages with Chat2 that interaction is pushed to your GA account as an Event and can be viewed under the Behaviour tab along with a Category, Action and Label attribute – each corresponding to different information including:

  • Chat start and whether the customer initiated the chat or Chat2 did.
  • Chat end and whether the customer ended the chat.

Your Chat Events can then be incorporated as part of a Conversion Goal for your business in GA meaning you can more closely track the effect that Chat2 is having on your business’s KPI’s, whether it be online sales or generating leads.  Learn more about GA Goals here.

Chat2 integration for Google Analytics is available by request for a monthly fee.


 

Once your integration is activated all that is required are a few simple steps as outlined below.

Chat2 Dashboard

  • You can change the name of the Event Category, Action, and Label for various interactions under the Installation tab in your Chat2 dashboard.

Google Analytics Dashboard

  • Ensure you have Google Analytics tracking installed on your website.
  • Login to your GA account.
  • In Behaviour select Events.  Here you will see your Chat Events.

You can learn more about Google Events here.

Troubleshooting tip: Ensure there is only one Google Analytics account associated with your website as the chat events will only show on one account.

Your Chat2 Dashboard also contains similar data as well as:

  • Visitors contact details if available
  • What digital source they came from
  • What web page they engaged in a chat from
  • Location, date, and time of chat
  • Chat content

You can learn more about Chat2 Concierge reports here.

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Media Release – COVID19 crisis we can help

 

An online Australian business is offering a lifeline to businesses during this crisis of the Covid19, particularly those who are transitioning to an online platform.  Chat2 is offering any business – 3 Months Online Engagement Service at no cost.

Chief Operating Officer Karen Lloyd-Collins states:

“The conversations that we are currently having online are heartbreaking, particularly within the Tourism, Hospitality, Sporting Club industries, that we seriously want to help businesses get through this by supporting them online.  Even through this time of crisis, businesses still need to retain connection with customers. We are offering an easy solution to do this.” 

Chat2Concierge is assisting all businesses, small or big through this time of crisis.  We have innovative software and a professional highly trained team who is online 24/7 reassuring online visitors, answering online enquiries and most importantly encouraging future online bookings, sales and preventing cancellations wherever possible.

Marketing Manager, Di Wilcocks, Brothers Leagues Club in Cairns summed it up perfectly stating:

Chat2 is providing our club with consistency of message (particularly during these difficult times with the Covid 19 virus).  With a number of different staff running our reception the customer experience can vary. Concierge provides a consistent level of customer service and ‘tone of voice’.

More and more businesses are now going online in these difficult times, with businesses having to close, staff having to self isolate and towns going into lockdown. It’s important to have a system where you can easily connect and communicate with your customers.

“We are currently talking to many businesses, who are feeling over-whelmed and struggling to keep up in this fluctuating environment with the daily changes in government policy, directly affecting them.  We are fortunate enough to have a business model where we are operating “business as usual”. We want to seriously help businesses struggling through these tough times, so we are offering 3 months of our online engagement service for free.  This means having professional staff online 24/7 responding to your customer enquiries, reassuring your visitors and assisting with sales and future bookings”. Karen Lloyd-Collins (COO Chat2) 

If you would like to know more about this offer, email Chat2 at support@chat2.com or to register go to http://bit.ly/march2020chat2offer.