Our team of professional customer engagement specialists is trained to deliver an outstanding service experience to each of your website or Facebook visitors, answering enquiries and removing obstacles to gently guide them to make a purchase.
With five year’s experience servicing a range of clients in many different industries, we know what the most commonly asked questions are. We create a knowledge base specific to your businesses, which is used as a foundation to start engaging with your website visitors. With the knowledge base we can free up your time by responding to those repetitive questions about shipping, returns, and product availability.
Our service is consistent, reliable, can adapt to demand fluctuations, and is priced at a flat rate – no overtime or penalty rates.
We are online when your customers are researching their options, answering their questions, and removing barriers to buy.