Chat2 Concierge has over five years experience assisting businesses large and small, from around the globe maximise their online sales, leads, bookings, conversions & attract more enquiries.
Our team of professional customer engagement specialists is trained to deliver an outstanding service experience to each of your website or Facebook visitors, answering enquiries and removing obstacles to gently guide them to make a purchase.
With five year’s experience servicing a range of clients in many different industries, we know what the most commonly asked questions are. We create a knowledge base specific to your businesses, which is used as a foundation to start engaging with your website visitors. With the knowledge base we can free up your time by responding to those repetitive questions about shipping, returns, and product availability.
Our service is consistent, reliable, can adapt to demand fluctuations, and is priced at a flat rate – no overtime or penalty rates.
We are online when your customers are researching their options, answering their questions, and removing barriers to buy.
Potential customers aren't waiting for answers. Instant service stops customers from deserting and drives online sales.
Our team is trained to gently gather customer details so your sales team can follow up quickly and make that conversion.
Your sales funnel is increased. Visitors enjoy the anonymity & will make enquiries they wouldn't have done on phone or email.
Live chat customer satisfaction rate was 83% in 2019, higher than email (61%), apps (53%), social media (48%), and phone (44%). (Source Statista). In fact 63% of Millennials say that live chat is their preferred method of communication with a business.
Many consumers start their purchase journey researching online (particularly with COVID restrictions). Our team are there 24/7 on your website no matter what the visitor's time-zone. You can even expand your reach to global customers.
A fraction of the cost of a business to staff itself. We work 365 days at a flat rate. We also have staff available to manage the peaks and troughs in demand for to ensure your customer is never kept waiting.
Many of our clients have over 30% of enquiries occurring outside normal business hours. Our team is available 24/7, 365 days a year to provide instant service.
Website visitors that get instant answers on your website stay longer and are more likely to return, improving your search rankings.
The number of enquiries your staff has to respond to is reduced, freeing up their time to focus on other areas of the business.
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in the first month
A team of REAL people, trained in your business engaging website visitors, driving sales & enquiries.
We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within one seamless service.
Managed within one platform. Ideal for businesses with sub-brands.
Of the Chat2 widget to integrate with your website/brand. Optional extra.
Directly to visitors such as a map or brochure.
Data about your website visitors’ chat interactions pushed as an event to Google Analytics. Optional extra.
Can be viewed instantaneously including in the Chat2 dashboard including visitor contact details if available, location, date and time, survey results and chat content.
To provide assistance and deliver your business updates to the Concierge team. such as new products and promotions.
Created so we interact quickly, effectively, and accurately with your website visitors. You will receive you commonly asked questions, words, and phrases for website integration to assist SEO and inform SEM.
Auto-trigger or manual.
in the first month
Why wait? Put us on your website to
Maximise Online Revenue & Engagement
You can book a time for your demo right now.
