MORE
enquiries sales time purchases customers
Always Online, so you don't have to be!
By answering enquiries about products, availability, shipping, returns, and sharing promotions, your online visitors are more likely to buy - and buy more.
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We are online whenever your customers are researching their options, there 24/7 answering their questions, and removing barriers to buy.
We can help you!
Our team of professional customer engagement specialists is trained to deliver an outstanding service experience to each of your website or Facebook visitors, answering enquiries and removing obstacles to gently guide them to make a purchase.
With seven year’s experience servicing a range of retail clients, we know what the most commonly asked questions are. We create a knowledge base specific to your businesses, which is used as a foundation to start engaging with your website visitors.
With the knowledge base we can free up your time by responding to those repetitive questions about shipping, returns, and product availability.
Our service is consistent, reliable, can adapt to demand fluctuations, and is priced at a flat rate – no overtime or penalty rates.
SERVICE
We provide professional online customer service, 24 hours a day, at a flat rate - no overtime or penalty rates.
SATISFACTION
You will receive more enquiries. Live chat is the preferred method of communication since COVID-19. Visitors enjoy anonymity and ask us questions that they wouldn't have on the phone or email.
Integrity
Potential customers will receive personal and friendly service, creating a great first impression of your organisation.
KNOWLEDGE
We create a custom knowledge base used to answer questions from your online visitors, freeing up your staff's time.
EXCELLENCE
We believe in continuous improvement and capture feedback on our service from all current and future customers on your website.
EXPERIENCE
We are an Australian-owned and operated business with over 7 years' experience servicing a range of industries including Retail.
FEATURES
Concierge team 24/7
A team of REAL people, trained in your business engaging website visitors, driving sales & enquiries.
Website & Facebook integration
We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within one seamless service.
Multiple sites
Managed within one platform. Ideal for businesses with sub-brands.
Custom design*
Of the Chat2 widget to integrate with your website/brand.
*Optional extra.
File transfer
Directly to visitors such as a form or brochure.
Google Analytics integration*
Data about your website visitors’ chat interactions pushed as an event to Google Analytics.
*Optional extra.
Reporting & data
Can be viewed instantaneously through your Chat2 dashboard including visitor contact details if available, location, date and time, survey results and chat content.
Dedicated Account Manager
To provide assistance and deliver your business updates to the Concierge team. such as new products and promotions.
Custom knowledge base
Created so we interact quickly, effectively, and accurately with your website visitors. You will receive your commonly asked questions, words, and phrases for website integration to assist SEO and inform SEM.
Conduct surveys, ask for reviews
Auto-trigger or manual.
CHATS FROM OUR TEAM
Below are transcripts of real chats between Chat2 Concierge and visitors on retail websites.
Our team of real people are highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
We drive sales and enquiries.
Loving the service.
Sharing Promotions.
Clarification & Reassurance.
customer Experience - the stats
of customers
1 %
Who had a very good customer service experience are likely to purchase more products or services from that company in the future. Only 25% would do the same after a very poor experience.*
of customers
1 %
Who had a very good customer service experience are likely to recommend the business. Only 16% would do the same after a very poor experience.*
of customers
1 %
Rate an immediate response as important or very important when they have a customer service question. +
of customers
1 %
Define an immediate response as being 10 minutes or less.+
* Source Qualtrics XM Institute ROI of Customer Experience
benefits
De-escalate issues
We deal with complaints in the moment before they can be aired on review sites or social media.
MORE Sales
We encourage purchase & upsell when visitors are on your website, so they are less likely to buy elsewhere.
Available 24/7
We respond in real-time, 24/7, 365 days a year, servicing customers in every time zone.
Customer Satisfaction
Live chat satisfaction rate was 83% in 2019, higher than email , apps, social media messaging and phone calls.
(Source Statista).
Streamline staffing
A reduction in the number of enquiries your staff answer means they can focus on other areas of the business.
Security
Security and confidentiality are our top priority. Chats are fully encrypted with SSL.
More Enquiries
Visitors enjoy the anonymity of live chat and ask us more questions rather than wait to call or email later.
loyalty & SEO
Website visitors that get instant answers, return and stay longer assisting your search rankings.
value
Around the clock service at an unbeatable cost. No overtime or penalty rates.
Consistent service
Even if your staff change over we provide consistency with no further training required, saving you both time & money.
Website & Facebook
We respond to your website visitors and Facebook Messenger enquiries 24/7, 365 days on one seamless platform.
team work
For complex questions, we transfer the visitor directly to your reception or obtain their details and immediately email the relevant staff.
Why Wait?
Start now this amazing trial offer.
Includes
- 24/7 Online service by a team of professional engagement specialists who know your industry
- Creation and maintenance of a specific Knowledge Base (responses our team uses to encourage direct sales through your website).
- Chat2 software and updates.
- Full service and support.
- Google Analytics
Some of Our Team
Karen
Chief Operating Officer
Kellie
Account Manager
Cathy
Service Specialist
increase
100 %
in Live Chats in the Consumer Products & Services industry compared to pre-COVID.
Source Comm100 Live Chat Benchmark Report Covid-19 Edition
OUR CHAT2 STATS
conversion rate
1 %
Where a sale is made or contact details obtained.
extra time on website
1 %
Providing SEO ranking benefits for your website.
seconds
1
Average response time to connect to website visitors.
GET STARTED WITH A MONTH'S FREE SERVICE
An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
No lock in contract. Cancel anytime. First month FREE.
Includes
per month
- Concierge service 24/7
- Website & Facebook
- Chat2 software
- Monthy Reports
- Account manager
- Setup, training & support
No lock-in contract
Month 1 FREE
+ $199 Knowledge Base*
*Yours to keep. Use it to:
- train staff
- as FAQ’s on your website
- keywords for SEO & SEM
- keep us updated on new messaging
Monthly
thereafter
- Up to 30 chats $69
- Up to 50 chats $99
- Up to 100 chats $149
- Up to 200 chats $199
- Additional 50 chats $50 or 100 chats for $100
Cancel any time
* More than 200 chats per month incur additional charges of $50 per 50 chats thereafter. Package subject to availability and cancellation. Knowledge Base creation attracts a one off set up fee normally $199, ongoing updates are included as a part of the package at no additional cost.
With our unique, innovative live chat software and our team of online engagement agents 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.
