Sometimes visitors are either too shy to ask for help or they simply haven’t noticed they can chat. Configurable, timed, proactive chat messages can prompt the visitor after a set number of seconds has passed.
Research suggests that after two minutes on the website visitors are more likely to need help and accept proactive chat prompts.
This means the chat automatically starts and types out a preset message asking them if they need help. To set these up select Settings / Auto Chat Starters (Invitations).

The video below explains how to set up Auto Chat Starters which are an automatic invitation inviting a visitor to chat. Research has shown most chats commence in this way.

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