Menu
NO VACANCY 2024
Chat2 Concierge combines unique, innovative live chat software with our team of professional customer service specialists online 24/7, 365 days a year, engaging with your website visitors in the moment they're ready to book.
Tourism & Hospitality is where we started
Based in Queensland, Australia with staff based locally as well as across the globe, we understand the complex local, domestic and international markets and the importance of direct bookings.
Play Video
Many hospitality and tourism operators have struggled to adapt and recover from significant events from Covid through to the weather. Our team can help to boost your online presence with the consistent, on brand messages you need, keeping an up to date dialogue running between you and your guests.
Or Why Wait?
Start now with our amazing trial offer and get a Branded Custom Chat Widget at no cost
benefits to you
Direct Bookings
We encourage direct sales & bookings when visitors are on your website so they are less likely to buy elsewhere.
Available 24/7
We respond in real-time, 24/7, 365 days a year, servicing customers in every time zone.
Customer Satisfaction
Live chat satisfaction rate was 85.6% in 2020, higher than email , apps, social media messaging and phone calls.
(Source Statista).
loyalty & SEO
Website visitors that get instant answers, return and stay longer assisting your search rankings.
Streamline staffing
A reduction in the number of enquiries your staff answer means they can focus on other areas of the business.
More Enquiries
Visitors enjoy the anonymity of live chat and ask us more questions rather than wait to call or email later.
value
Around the clock service at an unbeatable cost. No overtime or penalty rates.
Consistent service
Even if your staff change over we provide consistency with no further training required, saving you both time & money.
Website and Social Media
We respond to your website visitors, Facebook Messenger and Instagram Direct Messages 24/7, 365 days on one seamless platform.
team work
For complex questions, we transfer the visitor directly to your reception or obtain their details and immediately email the relevant staff.
How We Help You!
Tourism and hospitality businesses see significant benefits almost immediately as the first step for all travellers is to explore their options online, and quite often this is outside business hours (30 – 40% enquiries).
During business hours, our services free up your staff to attend to other business needs.
With our custom knowledge base we can adjust to match your peaks and troughs of demand to ensure your customer is never kept waiting.
You will have the competitive edged in attracting the first international visitors.
Our team are there 24/7 providing a welcoming, professional customer experience online for your guests.
We are answering enquiries, capturing customer details, and encouraging DIRECT BOOKINGS.
SERVICE
We provide professional online customer service, 24 hours a day, at a flat rate - no overtime or penalty rates.
SATISFACTION
You will receive more enquiries. Live chat is the preferred method of communication. Guests enjoy the anonymity and ask us questions that they wouldn't ask on the phone or email.
Integrity
Potential guests will receive personal and friendly service, creating a great first impression of your organisation. If you use Rezdy, we can assist your guests even further to even making the booking for them.
KNOWLEDGE
We create a custom knowledge base used to answer questions from your online visitors, freeing up your staff's time.
EXCELLENCE
We believe in continuous improvement and capture feedback on our service from all current and future guests on your website.
EXPERIENCE
We are an Australian-owned and operated business with over 9 years' experience servicing a range of industries including Tourism & Hospitality.
CHATS FROM OUR TEAM
Below are transcripts of real chats between Chat2 Concierge and visitors on tourism operators’ websites.
Sometimes chats can be pretty straightforward and easy to answer using our custom knowledge base. Every one of these chats saves your staff precious time so they can focus on other important areas of the business.
Other times chats can be complex when visitors need reassurance, guidance to find information, and the welcoming, friendly assistance that only a team of REAL people can provide.
We answer extensive questions, reassure & guide.
Direct booking and securing a loyalty member.
SOME OF OUR CLIENTS
WHAT OUR CLIENTS SAY
Chat2 Concierge is converting 80-90% of our online conversations and with the team providing 24 hour service we are attracting more direct bookings.
Alan Wallish
MANAGING DIRECTOR & FOUNDER, PASSIONS OF PARADISE
I am so happy and impressed with the service I receive from Chat2. It has really given my business an edge, the team are real people so they fully engage with my customers. This really helps me focus on running the business and leads to less emails and phone calls, but knowing my business is being professionally represented.
If you are considering using this service I highly recommend that you do. You will definitely not regret it and it is so affordable too!!
If you are considering using this service I highly recommend that you do. You will definitely not regret it and it is so affordable too!!
Andrea cameron
BRETTS KURANDA & OUTBACK TASTING TOURS
Due to the benefits we were seeing including strong lead generation and increased competitiveness against the OTA’s, we agreed to continue the service.
Brent Christofferson
GENERAL MANAGER, BRISBANE VIRGINIA INTERNATIONAL HOTEL
They are answering many and varied questions ... providing exceptional online customer service to our clientele and saving our front line team so much time on the phone and email.
Graeme smith
GENERAL MANAGER, BAY OF MANY COVES
what Our client's customers say
"My experience...was excellent from the get-go.
I was confused about which company to travel with ... I had a live chat with
Paige who was very prompt and helpful, even though it was after hours.
That gave me confidence that I would be able to dive the next day."
"Our clients have welcomed the opportunity to trial Concierge...
While it is still early days for our clients, the monthly reports we have seen so far have been very encouraging and are certainly delivering the promised benefits."
Mike Webley
Pinnacle Tourism Marketing
Some of Our Team
Karen
Chief Operating Officer
Kellie
Account Manager
Cathy
Service Specialist
OUR CHAT2 STATS
conversion rate
1 %
Where a sale is made or contact details obtained.
extra time on website
1 %
Providing SEO ranking benefits for your website.
seconds
1
Average response time to connect to website visitors.
PRICING
An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
No lock in contract. Cancel anytime. First month Concierge Service is FREE.
Includes
per month
- Concierge service 24/7
- Website, Facebook & Instagram Integration
- Chat2 software
- Monthy Reports
- Account manager
- Setup & support
- Knowledge Base Maintenance
No lock-in contract
Month 1 FREE
+ Knowledge Base from $299*
Yours to keep. Use it to:
- train staff
- as FAQ’s on your website
- keywords for SEO & SEM
- keep us updated on new messaging
- Includes up to 250 Responses
*Cost of Knowledge Base depends on size of company.
Monthly
thereafter
- Up to 30 chats $99
- Up to 50 chats $149
- Up to 100 chats $199
- Up to 200 chats $299
- Additional 100 chats
for $100
Cancel any time
* More than 200 chats per month incur additional charges of $50 per 50 chats thereafter.
With our unique, innovative live chat software and our team of online engagement agents 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.
