Our team of professional customer engagement specialists are trained to deliver an outstanding service experience to each of your website or Facebook visitors, answering non-medical questions, helping them to make online appointments or fill in registration forms.
For more complex queries we transfer the patient directly to the clinic reception or obtain patient details and email the chat immediately to relevant clinic staff.
Your practice will spend less time on the phones and replying to emails.
We provide professional online customer service to assist patients make online appointments, complete registration forms, and answer non-medical questions.
You will receive more enquiries. Live chat is the preferred method of communication since COVID-19. Visitors enjoy anonymity and ask us questions that they wouldn't have on the phone or email.
Patients, existing or new, all receive warm and friendly service, creating a great first impression of your clinic. We are discreet, professional, and consistent.
We create a custom knowledge base used to answer questions from your online visitors, freeing up your staff's time.
We believe in continuous improvement and capture feedback on our service from all current and future patients on your website.
We are an Australian-owned and operated business with over 8 years' experience servicing a range of industries including medical & allied health.
Health has one of the highest live chat satisfaction rates of all industries. Even if the clinic is closed we are still assisting patients to book online.
Achieving the highest live chat satisfaction rates of all sectors.
Source: Comm100 Live Chat Benchmark Report.
Almost a 200% increase in the number of live chats within a year in the Health sector.
Source: Comm100 Live Chat Benchmark Rept.
Even if the clinic is closed we are still assisting patients to book online, new patients to fill out registrations, and ALWAYS advise patients to call an ambulance in case of an emergency.
Many patients are booking appointments or looking for information outside ‘normal’ clinic hours. Rest assured, we ALWAYS advise patients to call an ambulance in case of an emergency.
Chat2 Concierge Medical Centre client's survey results..
Chat2 Concierge Medical Centre client's survey results.
Patients that get instant answers online no matter what the time or day, return, improving your search rankings.
Visitors enjoy the anonymity & will make enquiries they wouldn’t have done on phone or email. Over time they use live chat more as they feel more comfortable and trust our service.
We provide your patients with the best of both worlds. They can make an appointment online but our team or real service specialists are there any time of the day or night to answer questions and assist them.
In fact, people are changing their minds about how they want to book appointments. There has been an increase in people who prefer to book online with live chat assistance and a decrease in people who prefer to do it themselves online, by phone or in person.
A team of REAL people, trained in your business engaging website visitors, driving sales & enquiries.
We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within one seamless service.
Managed within one platform. Ideal for businesses with sub-brands.
Of the Chat2 widget to integrate with your website/brand.
*Optional extra.
Directly to visitors such as a form or brochure.
Data about your website visitors’ chat interactions pushed as an event to Google Analytics.
*Optional extra.
Can be viewed instantaneously through your Chat2 dashboard including visitor contact details if available, location, date and time, survey results and chat content.
To provide assistance and deliver your business updates to the Concierge team. such as new products and promotions.
Created so we interact quickly, effectively, and accurately with your website visitors. You will receive your commonly asked questions, words, and phrases for website integration to assist SEO and inform SEM.
Auto-trigger or manual.
Who had a very good customer service experience are likely to purchase more products or services from that company in the future. Only 25% would do the same after a very poor experience.*
Who had a very good customer service experience are likely to recommend the business. Only 16% would do the same after a very poor experience.*
Rate an immediate response as important or very important when they have a customer service question. +
Define an immediate response as being 10 minutes or less.+
* Source Qualtrics XM Institute ROI of Customer Experience
Below are transcripts of real chats between Chat2 Concierge and visitors on medical service providers’ websites.
Sometimes chats can be pretty straightforward and easy to answer using our custom knowledge base. Every one of these chats saves your staff precious time so they can focus on other important areas of the practice.
Other times chats can be complex when visitors need reassurance, guidance to find information, and the welcoming, friendly assistance that only a team of REAL people can provide.
We deal with complaints in the moment before they can be aired on review sites or social media.
We encourage direct bookings when visitors are on your website so they are less likely to call or go elsewhere.
We respond in real-time, 24/7, 365 days a year, servicing customers in every time zone.
Live chat satisfaction rate was 83% in 2022, higher than email , apps, social media messaging and phone calls.
(Source Statista).
A reduction in the number of enquiries your staff answer means they can focus on other areas of the business.
Security and confidentiality are our top priority. Chats are fully encrypted with SSL. Your patients private details are safe while they chat to us.
Visitors enjoy the anonymity of live chat and ask us more questions rather than wait to call or email later.
Website visitors that get instant answers, return and stay longer assisting your search rankings.
General questions are answered quickly so fewer calls is less time spent by staff replying to emails or contact forms.
Even if your staff change over we provide consistency with no further training required, saving you both time & money.
We respond to your website visitors and Facebook Messenger enquiries 24/7, 365 days on one seamless platform.
For non-medical or complex questions, we transfer the patient directly to the clinic reception or obtain their details and immediately email the relevant clinic staff.
Where a sale is made or contact details obtained.
Providing SEO ranking benefits for your website.
Average response time to connect to website visitors.
in Live Chats in the Consumer Products & Services industry compared to pre-COVID.
Source Comm100 Live Chat Benchmark Report Covid-19 Edition
An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.
No lock in contract. Cancel anytime. First month FREE.
*Yours to keep. Use it:
* More than 200 chats per month incur additional charges of $100 per 100 chats thereafter. Package subject to availability and cancellation. Knowledge Base creation attracts a one off set up fee of $299, ongoing updates are included as a part of the package at no additional cost.
With our unique, innovative live chat software and our team of online engagement agents 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.
You can book a time for your demo right now.
