Chat2 was designed with website operators in mind. Customers and visitors alike regularly ask the same sort of questions. To save time and provide visitors with fast and accurate information Chat2 operators can record answers in the canned message area. Click on settings in the top right hand menu.
At the bottom of a chat window you will be able to select the relevant canned message from the drop down list. The canned message will appear in the text window so it can be edited prior to sending to a visitor. Then click the arrow to send.