How people engage online has dramatically changed due to technology, and further magnified by the events of 2020.
Do you remember Veruca Salt from Willy Wonka & the Chocolate Factory?
One of the most dramatic shifts has been the immediacy of service demanded by customers.
According to a report by Hubspot 90% of customers rate an immediate response as important or very important when they have a customer service question. 60% of customers define immediate as 10 minutes or less!
With Chat2 Concierge you have the benefit of our service specialists assisting your online customers 24/7.
In fact our average response time is 15 seconds or less!
Our clients are now redirecting traffic from their other channels such as email, telephone and contact forms back to their website to be assisted by our team.
Not only will your customers be happier and more loyal, but the amount of enquiries you and your staff have to respond to is also significantly reduced.
Chat2 Us now about we can maximise your online revenue and engagement.