24/7 Online service by a team of professional engagement specialists who know your industry
Creation and maintenance of a specific Knowledge Base (responses for the team to use to encourage direct sales through your website).
Chat2 software and updates.
Full service and support.
Potential customers aren't waiting for answers. Instant service stops customers from deserting and drives online sales.
Our team is trained to gently gather customer details so your sales team can follow up quickly and make that conversion.
Your sales funnel is increased. Visitors enjoy the anonymity & will make enquiries they wouldn't have done on phone or email.
they love it
Live chat customer satisfaction rate was 83% in 2019, higher than email (61%), apps (53%), social media (48%), and phone (44%). (Source Statista). In fact 63% of Millennials say that live chat is their preferred method of communication with a business.
we are open
Many consumers start their purchase journey researching online (particularly with COVID restrictions). Our team are there 24/7 on your website no matter what the visitor's time-zone. You can even expand your reach to global customers.
A fraction of the cost of a business to staff itself. We work 365 days at a flat rate. We also have staff available to manage the peaks and troughs in demand for to ensure your customer is never kept waiting.
Many of our clients have over 30% of enquiries occurring outside normal business hours. Our team is available 24/7, 365 days a year to provide instant service.
loyalty & seo
Website visitors that get instant answers on your website stay longer and are more likely to return, improving your search rankings.
The number of enquiries your staff has to respond to is reduced, freeing up their time to focus on other areas of the business.
Concierge team 24/7
A team of REAL people, trained in your business engaging website visitors, driving sales & enquiries.
Website & Facebook integration
We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within one seamless service.
Managed within one platform. Ideal for businesses with sub-brands.
Of the Chat2 widget to integrate with your website/brand. Optional extra.
Directly to visitors such as a map or brochure.
Google Analytics integration
Data about your website visitors’ chat interactions pushed as an event to Google Analytics.
Reporting & data
Can be viewed instantaneously including in the Chat2 dashboard including visitor contact details if available, location, date and time, survey results and chat content.
Dedicated Account Manager
To provide assistance and deliver your business updates to the Concierge team. such as new products and promotions.
Custom knowledge base
Created so we interact quickly, effectively, and accurately with your website visitors. You will receive you commonly asked questions, words, and phrases for website integration to assist SEO and inform SEM.