Categories
How To Operating Chat

Viewing reports in Chat2

This short video shows you how to view reports in Chat2.  Find out how your live chat channel is working for you.  If you are using our Chat2Concierge service – watch this short video so you can see how hard we are working for you behind the scenes and our performance.

Categories
How To Operating Chat

Canned Messages – instant responses

Chat2 was designed with website operators in mind. Customers and visitors alike regularly ask the same sort of questions. To save time and provide visitors with fast and accurate information Chat2 operators can record answers in the canned message area. Click on settings in the top right hand menu.

When chatting you will be able to select from suggested canned messages by typing a few letters, any messages that contain those letters in the title of the canned message will appear for your selection. Select the message and it will appear in the chat box for you to edit on the go before you send to the visitor.

The other option is to select the canned message from the drop down list or searching in the field next to the drop down list.  The canned message will appear in the text window so it can be edited prior to sending to a visitor. Then click the arrow to send.