Categories
E-Newsletter

Chat2 E-News Oct/Nov 2021

New This Month

We’ve added the suggestion of 3 responses shown (depending on what your visitor is asking)

New Alerts to update us to changes in your Chat activity   

Automated Reports are live! +

Stats & Facts and Our Fav Quotes from your monthly report email have, moved and are now featured in the E-News starting this month!  

Coming Soon 

  • Instagram messaging
  • Whats App integration 
  • Shopify Plug-in for easy integration

Featured Industries

Chat2 Concierge has over 7-years experience assisting businesses large and small, from around the globe maximise their online sales, leads, bookings, conversions & attract more enquiries.

We Help All Industies

Find out more about some of the industries we have empowered clients to maximise their online revenue and engagement. Chat2 Us about how we can help your business do the same.
Learn More

Our Fav Quotes

Word of mouth or WOM is the most effective way to reach new customers. As Amazon’s founder says, customers tell each other about great experiences. Reminding us that the fastest way to grow your business can be really easily achieved, by simply producing a service that is memorable!

As we say in service experience marketing…never over promise and under deliver! People will always value and remember additional effort. When we create ‘delight’ we move our clients from the ‘zone of tolerance’ to a place where they remember us fondly and our brand now stands out in their memories. 

Referral Rewards

Introducing the new Chat2 Referral Rewards Program! Do you know a business who would benefit from our Concierge team there 24/7 to greet online visitors?

$50 credit to referring client for small-medium businesses
$100 credit to referring client for large businesses
 

📢Make sure to mention to anyone you refer to, that they need to let us know in the referral section of their sign-up form. 

Stats & Facts

According to our Stats & Facts this month, 71% of customers believe that online chat will be more popular than any other channel by end of 2021. And the great news is, earlier this year we have seen live chat indeed take the lead, as the preferred method to communicate. 

Customers are still highly valuing their time with 73% saying it is the most important thing companies can do to keep them satisfied. 

And a whopping 97% of global consumers tell us that customer service is an important factor in deciding which brand they prefer to buy from. 

Looking to the future, 40% of CEO’s said their CIO or tech leader will be the key driver of business strategy- more than the CFO, COO and CMO combined. Investing in technology to drive business strategy forward is considered to be a very wise approach. 

Read the full Deloittes report here- 2021 Tech trends

Great Results & Chats

Check out some of the Chat2 Recent Customer Results…it’s great to see chats being answered in 8.3 seconds on average this past month for one of our tourism & hospitality clients! We have Cathy’s great chat to share with you this month too…click on the Recent Great Chats pic to watch the video.  

Valued Testimonials

Ranaul from Coconut Grove recently completed our email Customer Survey and shared some of the great benefits from Chat2 that he’s seen

Connor from Blue Dog Training is seeing the benefits & also submitted a great review that will be featured on our social channels this month. 

Meet Our Chat2 Team

Introducing Joana- Chat2 Operator

We featured a great chat from Joana in our last edition of our E-News so we thought it would be great for you to get to know her a little better. 

You’ve just watched Cathy’s featured Great Chat above…Watch This Space next month where we will introduce Cathy next. 

 

Don’t forget to find us and like us on socials…

ADAPT Your Business in time for 2022!

Update your Online Customer Service today

Categories
E-Newsletter

Chat2 E-News Sept/Oct 2021

New This Month

Chat2 team is growing – 2 new operators in training + 

Automated Reports have started too! +

Referral Rewards Program!  

 

Coming Soon 

  • Suggestion of 3 responses shown – depending on what visitor is asking.
  • Shopify Plug-in for easy integration
  • Instagram messaging

Help us to improve with your feedback 

We are always aiming to match our service to your business and continually better how we deliver the value of our service to you each month, so let us know your ideas in our

2021 Chat2 Customer Survey.  

We want to Reward you for your Referrals

Introducing the new Chat2 Referral Rewards Program! Do you know a business who would benefit from our Concierge team there 24/7 to greet online visitors?

$50 credit to referring client for small-medium businesses
$100 credit to referring client for large businesses
 

📢Make sure to mention to anyone you refer to, that they need to let us know in the referral section of their sign-up form. 

Our Team Out On Location

A huge thank-you to everyone for welcoming us onsite and participating in the photos along the way during our recent visits across Far North Queensland. Breathtaking views from the drive to Port Douglas were too gorgeous not to share! Can’t wait to catch up with those we missed this time, sometime soon.

Check out the latest Chat2 Customer Results…we are happy to be seeing consistent increases in online engagement across 2 years from one of our city hotel clients! We share Joanna’s great chat with you this month too…click on the Recent Great Chats picture to watch the video chat.  

Laureth from Elysian recently completed our email Customer Survey and shared some of the great benefits from Chat2.

Joseph from Wine Country Connections also submitted a glowing review and will be featured across our socials this month. 

Introducing Anjelika- Chat2 Operator

We featured a great chat from Anjelika in our last edition of our E-News so we thought it would be great for you to get to know her a little better. 

You’ve just watched Joanna’s featured Great Chat above…Watch This Space next month where we will introduce Joanna next. 

 

Don’t forget to find us and like us on socials…

ADAPT Your Business in time for 2022!

Update your Online Customer Service today

Categories
E-Newsletter

Chat2 E-News Aug/Sept 2021

New This Month

Operator Email Required Alert Feature + 

Counter now on Canned Messages 

Coming Soon 

  • Suggestion of 3 responses shown – depending on what visitor is asking.
  • Shopify Plug-in for easy integration
  • Automated Monthly Reports
  • Instagram messaging

Help us to improve with your feedback 

We are always aiming to match our service to your business and continually better how we deliver the value of our service to you each month, so let us know your ideas in our 2021 Chat2 Customer Survey.  

Our Team Out On Location

Meet some of our team by watching the montage we have created for you of our visits across South East Queensland this past month. We thank everyone for welcoming us onsite and participating in the photos along the way and can’t wait to catch up with those we missed this time sometime soon.

Stopped In For a Break to Give Life

While busy visiting our clients across South East Queensland Karen our COO and Ali from our Admin team still managed to make time to contribute to a great cause! Book in and become a #lifesaver https://www.lifeblood.com.au/

Check out some of the Chat2 Recent Customer Results…we are happy to be seeing consistent increases in online engagement from one of our New Zealand accommodation clients! We share Angelika’s great chat with you this month too…click on Angelika’s pic to watch the chat video. 

Graeme from Bay of Many Coves in New Zealand recently completed our email Customer Survey. 

Gregor from Artwork Spaces also submitted a response & is featured in our socials this month.

Introducing Jay- Chat2 Operator

We featured a great chat from Jay in our last edition of our E-News so we thought it would be great for you to get to know Jay a little better. 

We’ve got Anjelika featured in our Great Chat this edition below…Watch This Space next month where we will introduce you to Anjelika. 

Don’t forget to find us and like us on socials…

ADAPT Your Business in time for 2022!

Update your Online Customer Service today