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#customer sevice
Karen Lloyd-Collins

Do you ignore your online customers?

Is Chatting with customers new? Of course not! Conversational ecommerce has existed in some form or other since the earliest days of online shopping. You

#communication
Karen Lloyd-Collins

Blowing Up Customer Service

Blowing up Customer Service!   Do you want to open a new door for customers to come flooding in? Do you want to talk

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Customer Service – Can our expectations drop any lower?

Last week I phoned a local telecommunications business four times to enquire whether they had a specific USB dongle in stock. The phone just kept ringing out. I started to wonder maybe they had closed down or moved……. this was a major local telecommunications business, so I drove into the city to check.

When I rocked up to the shop, they were busy with shop customers and after waiting in line for 15 minutes, I queried whether their phones were working today. The response was “oh if we are busy we don’t answer the phone”. Really! I could hardly believe the response. This is a major major major telecommunications business – you don’t just not answer your phone!!!

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Work from anywhere – anytime

  Doesn’t this look great – lounging in a hammock on an exotic island far far away – well maybe not too far –

customer satisfaction#
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The power of social media

Adele shared in the news this week “that she didn’t realise the power of social media”. We all know in this space how true