We are faster than ever before! How fast do you respond to your customers online? Within the hour, 1 day or 48 hours? I still receive email acknowledgements from well known companies advising they will
Is Chatting with customers new? Of course not! Conversational ecommerce has existed in some form or other since the earliest days of online shopping. You
Blowing up Customer Service! Do you want to open a new door for customers to come flooding in? Do you want to talk
What is Good Customer service? Think about the last time you were served by a business – what did you like? What didn’t you
Christmas is just around the corner. It is the time many of us start jumping online to shop for those Christmas presents. As you
“If we offer Chat2 software on our website will our customers use it?” This is one of the most common questions we are faced
Last week I phoned a local telecommunications business four times to enquire whether they had a specific USB dongle in stock. The phone just kept ringing out. I started to wonder maybe they had closed down or moved……. this was a major local telecommunications business, so I drove into the city to check.
When I rocked up to the shop, they were busy with shop customers and after waiting in line for 15 minutes, I queried whether their phones were working today. The response was “oh if we are busy we don’t answer the phone”. Really! I could hardly believe the response. This is a major major major telecommunications business – you don’t just not answer your phone!!!
Doesn’t this look great – lounging in a hammock on an exotic island far far away – well maybe not too far –
Adele shared in the news this week “that she didn’t realise the power of social media”. We all know in this space how true
Is your email clogged with spam? Do you miss important customer emails due to the inbox clutter? More and more businesses are turning towards