live chat software – customization – training – chat concierge
Media Release: 21st June 2016
ONLINE CHAT SERVICE FOR $1AUD/HOUR 24/7 FOR BUSINESS
Chat2 has launched an online assistance chat service – where website customers are greeted by experienced chat operators for a cost of only $1/hour to businesses!
Businesses are installing live chat software on their websites to allow customers to chat with them while searching the website. Chat2, an Australian live chat provider found businesses were struggling to answer chats when using a live chat service.
CEO of Chat2, Karen Lloyd-Collins states “Our customers were finding it difficult to be online to answer chats as they did not have the people to man their own live chat service during business hours. We were also being asked for an after hours service to answer chats. So we have provided a quality, affordable solution by offering our chat answering service 24/7 for only $1/hour”.
“Our Chat2 operators have undergone extensive training on how to answer chats to obtain results. All operators have prior chat experience though we have fine tuned their chat skills with our own chat expertise,” advised Ms Lloyd-Collins.
“We are very excited to be able to offer this opportunity to our customers, as we believe it is a high quality and affordable service that enables businesses to greet their customers in the online space. It is opening a new virtual door to customers.”
The business decides the hours the Chat2 operators answer chats and how chats are answered. Information on the business is collected through an extensive online questionnaire.
“As of last week our operators are now answering chats for clients in the tourism, renewable energy, retail and information services industries and we are hoping the business community will embrace live chat as a channel to their online customers and allow us to assist with growing their business” stated Ms Lloyd-Collins.
If you would like to know more about this service please contact the CEO Karen Lloyd-Collins at Karen@chat2.com or visit www.chat2.com.