Start 2017 with a bang and induce your website visitors to buy from your website this year! Avert them from clicking to that next website. How? Engage with your consumers online through your own website. Talk to them while they are on your website, say hello, engage and have a conversation in their time – in real time. Is this possible? Yes!
All Australian online consumers have used the internet to do some form of purchasing activity and around one in four purchase items online weekly (18th Nielsen Annual Australian Connected Consumers Report 2016). This trend is being seen globally with the Total Retail 2016 survey recording 54% of 23,000 shoppers in 25 countries purchasing online (www.pwc.com). With so much purchasing activity it is becoming essential for businesses to engage with their customers in the online space. Installing Chat2 on your website will give you the opportunity to chat with your customers while perusing your website.
Australian online consumers are demanding more information when it comes to purchasing online according to the Nielsen report, what better way for them to obtain this information if you are there to greet them online and answer questions quickly and efficiently. Chat2 will convert your browsing visitors to paying customers by providing the information consumers are demanding.
Significant growth in online purchases is being seen in the areas of clothing/shoes, cosmetics/skincare, concerts/event tickets and food/grocery items as shown in the diagram below. If you are operating in these industries it is essential for to take advantage of these trends. Be innovative and do something different to engage your customers online.
It is important to know your customer base so you can identify the essential times for you to be on chat. Our team at Chat2 have observed that the busiest chat times for many of our clients are just after the close of business, so around 6pm – 11pm, during the lunch break from 11am – 2pm and at the start of the business day from 8am – 10am.
However, the age group of your target client base is also an important factor in identifying the peak times for Chat. According to the latest Nielsen Australian Connected Consumers Report 2016 (see graph below), it was found consumers 60+ are more likely to purchase in the morning hours and around midday. The peak time for consumers aged 16 – 59 tends to be between 6pm and 10pm. The Chat2 concierge team concur with these findings, though observe that midday is another peak time for consumers in the age group 16 – 59.
Are you keen to engage your customers online in 2017 though too busy to answer chats? Our experienced Chat2 concierge team can do that for you for only $1/hour. We greet your customers, engage, build their trust, clarify their query, assist where we can or obtain details for you to contact them and answer their question personally. Our Chat2 team are obtaining great results and converting leads from 70 – 80% of the chats for clients.
Lead the way in your industry and install Chat2 to engage with your growing consumer base purchasing online. The beginning of 2017 is a great time for many industries to install Chat2, particularly if it tends to be the quieter time for your industry. Being in the online space to greet your customers will boost your sales and give you a great start to 2017.
For a demonstration of Chat2 and its features go to www.chat2.com/learn. Or just install Chat2 entering your website address at www.chat2.com for a free trial. Come and chat with us at chat2.com or email to firstname.lastname@example.org.