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Chat wins more customers online……here’s how

You have thousands of customers on your website each month.  Have you ever said “hi” to them? Asked how they were?  Asked them – What are you looking for? Can I help you? No….

With Chat on your website – you now can! Chat will put you in the same space as your prospects and you can reach out and say

“Hi……can I help you?”

You have never been able to do this before.  You had to wait for your website visitor to make the first contact.  They had to click the contact us form, pick up the phone or send an email.  With Chat they can reach you – you have created a welcoming stress-free space for them to ask you questions about your product/service.  They won’t be concerned about getting the hard sell or having to commit to buying something they are not sure they want.  So they are more likely to engage, chat and buy. That’s what you want – right!

Chat gives you the opportunity to widen your sales funnel at the beginning of the sales funnel. You have never had the opportunity to reach and connect with customers in the first stage of their purchasing.  These customers are in the Attract stage  of the “Sales Funnel” as shown in the infographic below.  These customers would not normally contact you during this stage as they prefer to do their own research and investigation on the product/service they are interested in.

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With Chat there is now the opportunity for you to reach out and ask these prospects if you can assist them in the Attract stage or they can reach out to you and ask questions in a safer, stress free environment.  Creating this opportunity for clients is naturally going to widen the top of your sales funnel, where you will now capture more possible sales, leads, customers then you have before. You now have the opportunity to start a conversation, engage and build trust with a potential new client in the very initial stages of purchasing.  This widening of the sales funnel will have a positive effect all the way through the funnel, resulting in more sales online.

Chat visitors are quite different to your clients who reach out to you via phone or email.  When a client reaches out to you via these communication channels they have already moved further through the sales funnel and believe that you are a possible option for their purchase.  Offering chat on your website will give these clients another option to contact you where they can get quick, relevant answers to their questions.  They no longer have to listen to hold music on the phone and won’t have to wait for hours or days in getting an email response.  Chat is giving these customers an opportunity to assess your offer faster and if they are engaged with your business, they are more likely to purchase from you. According to Virgin Atlantic Airways, customers who chat convert at nearly 3.5 times the rate of those who don’t.

Chat provides you with more opportunity to do what you do best and sell your product/service to a prospect. And chat also gives your customers a more effective, quicker way to obtain the information they are looking for faster. It’s win/win!

Once you have won the client with a purchase, you can survey your customers through Chat2 and obtain relevant valid data directly from your online customers to ensure you will have them returning again and again.

Give chat a Go and type your website address into www.chat2.com for a free trial today…..Don’t wait any longer…….its easy to install and you will be chatting with your online customers in no time.

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