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ATE 2022

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direct bookings leads time revenue customers enquiries reviews

Always Online, so you don't have to be!

Chat2 Concierge combines unique, innovative live chat software with our team of professional customer service specialists online 24/7, 365 days a year, engaging with your website visitors in the moment they're ready to book.
We provide customers reassurance, guidance and the welcoming, friendly assistance that only a team of REAL people can provide.

Your Chance To Win

3 Months of Chat2 Concierge.

Includes

Tourism & Hospitality is where we started

Based in Queensland, Australia with staff based locally as well as across the globe, we understand the complex local, domestic and international markets and the importance of direct bookings. 

We understand that most hospitality and tourism operators have struggled to adapt and recover from the impacts felt due to COVID-19. Our team can help to boost your online presence with the consistent, on brand messages you need, keeping an up to date dialogue running between you and your guests.

Or Why Wait?

Start now with our amazing trial offer.

benefits to you

Direct Bookings

We encourage direct sales & bookings when visitors are on your website so they are less likely to buy elsewhere.

Available 24/7

We respond in real-time, 24/7, 365 days a year, servicing customers in every time zone.

Customer Satisfaction

Live chat satisfaction rate was 85.6% in 2020, higher than email , apps, social media messaging and phone calls.
(Source Statista).

loyalty & SEO

Website visitors that get instant answers, return and stay longer assisting your search rankings.

Streamline staffing

A reduction in the number of enquiries your staff answer means they can focus on other areas of the business.

More Enquiries

Visitors enjoy the anonymity of live chat and ask us more questions rather than wait to call or email later.

value

Around the clock service at an unbeatable cost. No overtime or penalty rates.

Consistent service

Even if your staff change over we provide consistency with no further training required, saving you both time & money.

Website, Google & Social Media

We respond to your website visitors, google chat, Facebook Messenger and Instagram Direct Messages 24/7, 365 days on one seamless platform.

team work

For complex questions, we transfer the visitor directly to your reception or obtain their details and immediately email the relevant staff.

How We Help You!

Tourism and hospitality businesses see significant benefits almost immediately as the first step for all travellers is to explore their options online, and quite often this is outside business hours (30 – 40% enquiries).

During business hours, our services free up your staff to attend to other business needs.

With our custom knowledge base we can adjust to match your peaks and troughs of demand to ensure your customer is never kept waiting.

You will have the competitive edged in attracting the first international visitors.

Our team are there 24/7 providing a welcoming, professional customer experience online for your guests. 

We are answering enquiries, capturing customer details,  and encouraging DIRECT BOOKINGS.

Here is a quick 10 minute video outlining the benefits our Tourism Clients experience using their Chat2 Concierge Service.

SERVICE

We provide professional online customer service, 24 hours a day, at a flat rate - no overtime or penalty rates.

SATISFACTION

You will receive more enquiries. Live chat is the preferred method of communication since COVID-19. Guests enjoy the anonymity and ask us questions that they wouldn't have on the phone or email.

Integrity

Potential guests will receive personal and friendly service, creating a great first impression of your organisation.

KNOWLEDGE

We create a custom knowledge base used to answer questions from your online visitors, freeing up your staff's time.

EXCELLENCE

We believe in continuous improvement and capture feedback on our service from all current and future guests on your website.

EXPERIENCE

We are an Australian-owned and operated business with over 7 years' experience servicing a range of industries including Tourism & Hospitality.

ENTER FOR A CHANCE to win
AND start now

1 Month FREE

CHATS FROM OUR TEAM

Below are transcripts of real chats between Chat2 Concierge and visitors on tourism operators’ websites. 

Sometimes chats can be pretty straightforward and easy to answer using our custom knowledge base. Every one of these chats saves your staff precious time so they can focus on other important areas of the business.

Other times chats can be complex when visitors need reassurance, guidance to find information, and the welcoming, friendly assistance that only a team of REAL people can provide.

We answer extensive questions, reassure & guide.

Direct booking and securing a loyalty member.

SOME OF OUR CLIENTS

WHAT OUR CLIENTS SAY

Chat2 Concierge is converting 80-90% of our online conversations and with the team providing 24 hour service we are attracting more direct bookings.
Alan Wallish
MANAGING DIRECTOR & FOUNDER, PASSIONS OF PARADISE
Chat2 Concierge is sharing our promotions and encouraging direct bookings, which is a significant benefit reducing the amount we have to pay in large commissions.
Jo Neil
DIRECTOR OF SALES & MARKETING, CAIRNS COLONIAL CLUB
Due to the benefits we were seeing including strong lead generation and increased competitiveness against the OTA’s, we agreed to continue the service.
Brent Christofferson
GENERAL MANAGER, BRISBANE VIRGINIA INTERNATIONAL HOTEL
They are answering many and varied questions ... providing exceptional online customer service to our clientele and saving our front line team so much time on the phone and email.
Graeme smith
GENERAL MANAGER, BAY OF MANY COVES

what Our client's customers say

"My experience...was excellent from the get-go. I was confused about which company to travel with ... I had a live chat with Paige who was very prompt and helpful, even though it was after hours. That gave me confidence that I would be able to dive the next day."
"Our clients have welcomed the opportunity to trial Concierge... While it is still early days for our clients, the monthly reports we have seen so far have been very encouraging and are certainly delivering the promised benefits."
Mike Webley
Pinnacle Tourism Marketing

Some of Our Team

Karen

Chief Operating Officer

Kellie

Account Manager

Cathy

Service Specialist

OUR CHAT2 STATS

1 %
conversion rate

Where a sale is made or contact details obtained.

1 %
extra time on website

Providing SEO ranking benefits for your website.

1
seconds

Average response time to connect to website visitors.

PRICING

An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.

No lock in contract. Cancel anytime. First month FREE.

Includes

per month

No lock-in contract

Month 1 FREE

+ $199 Knowledge Base*

*Yours to keep. Use it to:

  • train staff
  • as FAQ’s on your website
  • keywords for SEO & SEM
  • keep us updated on new messaging
  • Includes up to 250 Responses
Monthly

thereafter

Cancel any time

* More than 200 chats per month incur additional charges of $50 per 50 chats thereafter. 

Why Wait?
Within 5 days You Could be getting

MORE Enquiries & Direct Bookings!

Congratulations!

You can book a time for your demo right now.