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When a chat comes in, you will receive both audible and visual alert notifications.  Please see the setting up notifications video located at setting up chat notifications

This short video gives you a quick overview of how to use Chat2 and answer chats.

You can see the number of visitors who are initiating chats on the “Pending ” tab. Hover over the icons to reveal their purpose.

To ensure all visitors are answered when they initiate a chat, you can set up automatic responses. These are the responses a visitor will receive when they initiate a chat and are waiting for a response. To give the operator a chance to pick up the chat an automatic message can be sent immediately to say something like “Hi, we will be with you in a moment.”

This short video explains how to set up these automatic responses.

A website visitor who initiates a chat will then always be answered by the business, without any assistance from an operator.

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