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MAXIMISING ONLINE REVENUE & ENGAGEMENT

MORE sales leads conversions time revenue customers enquiries business

Chat2 Concierge combines unique, innovative AI software with our team of professional service specialists online 24/7, 365 days to chat and engage with your website visitors in the moment they’re ready to buy.

ANZ Adapt

Recovery Package for Australian & NZ Businesses

Chat2 Concierge received the backing of the Queensland Government via Advance Queensland’s Ignite program to support and extend the reach of our Business Recovery Package. 

The package was specifically developed to empower businesses in the region to recover quickly from the COVID event. 

Now we are offering the same package to qualifying Australian and New Zealand businesses affected by COVID-19.

Package Summary

Concierge service 24/7.
200 Chats per month.
First 2 months FREE.
Then monthly incremental costs of
$49, $99, $149 & $199 at month 6.
No lock in contract.

Learn More

To learn more about attracting more sales and enquiries through your website, register for a 30-minute online information session. We use real, current data and examples to show you how Chat2 can deliver more for your business.

Start Now

The ANZ Adapt recovery package is available for a limited time.  With no lock-in contract and the first two months FREE there has never been a better time to see how Chat2 Concierge can create more business for your business.

PACKAGE

An online team of real people, highly trained engagement and service specialists, educated in your business who will live chat to your online visitors and respond to enquiries in real time, 24/7 when your customer is on your website and wants answers. No lock in contract. Cancel anytime.

Inclusions

Per month

Plan

cancel anytime

Benefits

Per minute

* More than 200 chats per month incur additional charges of $50 per 50 chats thereafter. Package subject to availability and cancellation.

BENEFITS

Sales

Potential customers aren't waiting for answers. Instant service stops customers from deserting and drives online sales.​

STRONG LEADS​

Our team is trained to gently gather customer details so your sales team can follow up quickly and make that conversion.

more enquiries

Your sales funnel is increased. Visitors enjoy the anonymity & will make enquiries they wouldn't have done on phone or email.

they love it

Live chat customer satisfaction rate was 83% in 2019, higher than email (61%), apps (53%), social media (48%), and phone (44%). (Source Statista). In fact 63% of Millennials say that live chat is their preferred method of communication with a business.​

we are open

Many consumers start their purchase journey researching online (particularly with COVID restrictions). Our team are there 24/7 on your website no matter what the visitor's time-zone. You can even expand your reach to global customers.

value

A fraction of the cost of a business to staff itself. We work 365 days at a flat rate. We also have staff available to manage the peaks and troughs in demand for to ensure your customer is never kept waiting.

24/7 service

Many of our clients have over 30% of enquiries occurring outside normal business hours. Our team is available 24/7, 365 days a year to provide instant service.

loyalty & seo

Website visitors that get instant answers on your website stay longer and are more likely to return, improving your search rankings.​

streamline staff

The number of enquiries your staff has to respond to is reduced, freeing up their time to focus on other areas of the business.

Start Now

First 2 months FREE

no lock in contract

LEARN MORE

30 minute info session

in the first month

FEATURES

Concierge team 24/7

A team of REAL people, trained in your business engaging website visitors, driving sales & enquiries.

Website & Facebook integration

We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within one seamless service.

Multiple sites

Managed within one platform. Ideal for businesses with sub-brands.

Custom design*

Of the Chat2 widget to integrate with your website/brand. Optional extra.

File transfer

Directly to visitors, for example a map or brochure.

Google Analytics integration*

Data about your website visitors’ chat interactions pushed as an event to Google Analytics. Optional extra.

Reporting & data

Can be viewed instantaneously including in the Chat2 dashboard including visitor contact details if available, location, date and time, survey results and chat content.

Dedicated Account Manager

To provide assistance and deliver your business updates to the Concierge team. such as new products and promotions.

Custom knowledge base

Created so we interact quickly, effectively, and accurately with your website visitors. You will receive you commonly asked questions, words, and phrases for website integration to assist SEO and inform SEM.

Conduct surveys, ask for reviews

Auto-trigger or manual.

The Facts

1
Seconds

Average Response Time, the short amount of time it takes to respond to a customer after their enquiry.

1
Days

Time to implement Chat2 Concierge and begin seeing the benefits.

80 %
conversion rate

For our clients where we obtained a booking or contact details for further engagement.

20 %
more TIME ON WEBSITE

Increase in length of time visitors spend on your website, providing additional SEO benefits.

MEET SOME OF THE TEAM

Karen

COO

Kellie

Account Manager

Louise

Account Manager

Cathy

Service Specialist

GET STARTED WITH A TRIAL OFFER

700 hours for
ONLY $30
in the first month.

Includes:  An online team of real people, highly trained engagement and service specialists, educated in your business who will respond to enquiries in real time, 24/7 when your customer is on your website and wants answers.  No lock in contract.

24 hours a day, 7 days a week, 365 days a year.

Including maintenance, tech support and updates.

With the option to add more as your business grows.

Emailed to you with the option to discuss results with our team.

Created specifically for your business prior to go live and updated as needed.

The team is always on hand for ongoing assistance.

MAXIMISING ONLINE REVENUE & ENGAGEMENT

MORE sales leads conversions time revenue customers enquiries business

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