Chat2 is the best way to chat, share, collaborate and help visitors in real time.
Chat2 is available 24 hours per day to boost your business. With Chat2 you can expect an increase conversions and customer satisfaction from day 1.
Chat 2 has the highest satisfaction levels for any customer service channel, with 73%, compared with 59% for email and 43% for phone. Chat 2 combines the fast responsive of phone and the simplicity of email, while freeing us from pain of waiting and hold music.
Customers say they are more likely to buy after using chat and 79% of those who bought said they did so because they got their questions answered quickly.
Operators can chat 2 multiple happy customers simultaneously!
Complete information about visitors is displayed for Chat2 operators
Customers can rate operator performance during chats
The Chat window can be themed to match your website
Operators can see visitors typing chat messages in real time
Operators can send files to website visitors directly
Visitors can be prompted into chats at key times like at checkout
You can chat to multiple customers at once improving customer service and satisfaction levels
Use attention grabbing eye catcher graphics to encourage customer enquiries
Take payment from visitors all within chat, simplify the order and payment process with real personal service
Chat2 transcripts can be sent to an email at the end of the chat
Agent can switch to away mode to temporarily stop receiving incoming messages from customers
This option allows you to divide agents into departments and offers the visitor the opportunity to choose a department before starting a chat
The "Pointer" feature helps the agent point out information a visitor is looking for on a website
Guide and assist visitors to your site directing and showing them with co-browsing controls
Enable the offline forms so customers can send messages even when chat is offline
"We are now talking with those that are to shy to call and wouldn't normally initiate a conversation, now when people come to the site we are able to prompt them to chat and buy."
"Chat2 is a fantastic tool for connecting us to customers visiting our website. The dashboard helps us see what content on our website is relevant to our visitors and answer their questions in real time."
"engaging with customers that we ............previously wouldn't have"
"10 times the enquiries, triple the sales thanks Chat2!"
"The back end is slick and very customisable"
As an SEO expert, it's all about conversions and engagement. Using Chat2 we have not only increased our own conversions but we're keen to get all of our clients using this tool to squeeze out even more conversions from their traffic. chat2 is every SEO person's best friend.