Chat2 is the best way to chat, share, collaborate and help visitors in real time.
Chat2 is available 24 hours per day to boost your business. With Chat2 you can expect an increase conversions and customer satisfaction from day 1.
Chat2 has the highest satisfaction levels for any customer service channel, with 73%, compared
with 59% for email and 43% for phone. Chat2 combines the fast responsive of phone
and the simplicity of email, while freeing us from pain of waiting and hold music.
Customers say they are more likely to buy after using chat and 79% of those who
bought said they did so because they got their questions answered quickly.
Operators can Chat2 multiple happy customers simultaneously!
Complete information about visitors is displayed for Chat2 operators
Customers can rate operator performance during chats
The Chat window can be themed to match your website
Operators can see visitors typing chat messages in real time
Operators can send files to website visitors directly
Visitors can be prompted into chats at key times like at checkout
You can chat to multiple customers at once improving customer service and satisfaction levels
Use attention grabbing eye catcher graphics to encourage customer enquiries
Take payment from visitors all within chat, simplify the order and payment process with real personal service
Chat2 transcripts can be sent to an email at the end of the chat
Agent can switch to away mode to temporarily stop receiving incoming messages from customers
This option allows you to divide agents into departments and offers the visitor the opportunity to choose a department before starting a chat
The "Pointer" feature helps the agent point out information a visitor is looking for on a website
Guide and assist visitors to your site directing and showing them with co-browsing controls
Enable the offline forms so customers can send messages even when chat is offline
"You did-are doing a great job in, Nongsa, Batam, Indonesia!!!"
"engaging with customers that we ............previously wouldn't have"
"The back end is slick and very customisable"
As an SEO expert, it's all about conversions and engagement. Using Chat2 we have not only increased our own conversions but we're keen to get all of our clients using this tool to squeeze out even more conversions from their traffic. chat2 is every SEO person's best friend.
"With real time feedback using Chat2, we have grown our business -10/10 service - highly recommend"
"People see Chat2 as somewhere to bring issues rather than social or google. I would rather handle the complaint direct via Chat2 than tackle via Facebook/social/review."
“Chat2 paid for itself after only one day. I had 3 chats in the first 10 minutes and one was a fabulous sale!”
"Daily reservations life has never been easier! Chat2 helps us to respond quickly to our guests and avoids overloading us with emails and contact us requests."
With a number of different staff running our reception the customer experience can vary. Concierge provides a consistent level of customer service and 'tone of voice'.